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Customer Success Manager
Telvoip
Nairobi
Full-time
IT & Telecoms
Sales
Mid Level
Salary: Open / Negotiable
Posted 1 hour ago
Deadline: Jun 19, 2026Job Description
Drive customer retention, account growth, and client success through proactive relationship management and strategic account engagement.
Key Responsibilities
- Manage customer success initiatives and client relationships.
- Drive customer retention and contract renewals.
- Identify account growth and expansion opportunities.
- Coordinate reporting and stakeholder communication.
- Monitor customer satisfaction and engagement metrics.
- Collaborate with internal teams to resolve customer issues.
- Maintain CRM records and customer insights.
- Support onboarding and adoption of products and services.
Requirements
- 3–6 years’ experience in Customer Success or Account Management.
- Proven record in customer retention, renewals, and account growth.
- Strong communication and stakeholder management skills.
- Experience using CRM platforms and customer analytics tools.
- Highly organized with strong multitasking skills.
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How to Apply
Job Details
- Function
- Sales
- Industry
- IT & Telecoms
- Type
- Full-time
- Location
- Nairobi
- Experience
- Mid Level
- Salary
- Open
- Posted
- Jun 10, 2026
- Views
- 25
- Deadline
- Jun 19, 2026