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Head of Customer Experience
Mawingu
Full-time
IT & Telecoms
Customer Service & Support
Senior Level
Salary: Open / Negotiable
Posted 10 hours ago
Deadline: Jun 01, 2026 3 days leftJob Description
Reporting to the Group Customer Experience Lead, responsible for driving service excellence across all customer touchpoints and channels, including contact centre, social media, retention, digital sales, and customer operations.
Key Responsibilities
- Drive a customer-first culture and service excellence
- Monitor customer satisfaction and CX performance
- Lead customer engagement and complaint resolution
- Turn customer feedback into actionable improvements
- Track CX KPIs and provide leadership insights
Requirements
- Bachelor’s degree
- 8–10 years’ experience in Customer Experience leadership
- Experience in high-volume call centres and CX tools
- Strong communication and stakeholder management skills
- Results-driven and analytical
- Strong understanding of process efficiency and service excellence
- Adaptable and detail-oriented
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How to Apply
Job Details
- Function
- Customer Service & Support
- Industry
- IT & Telecoms
- Type
- Full-time
- Experience
- Senior Level
- Salary
- Open
- Posted
- May 29, 2026
- Views
- 23
- Deadline
- Jun 01, 2026