Retail Distribution Manager

Jubilee Insurance is an insurance company founded in 1937 in Nairobi, Kenya. Its subsidiary, Jubilee Asset Management Limited (JAML), focuses on asset management and is seeking to drive business growth within the retail distribution segment.

The role focuses on strengthening intermediary networks, optimizing sales performance, enhancing customer experience, driving client retention, improving channel productivity, and ensuring compliance with regulatory requirements including CMA, RBA, KRA, AML, Data Protection, and internal policies.

1. Lead the acquisition of retail clients for Unit Trusts and Wealth Management solutions through Dedicated Financial Advisors and Independent Financial Advisor channels.
2. Oversee end-to-end sales cycles, including prospecting and conversion across intermediary channels.
3. Provide strategic oversight and support to retail distribution channels including Dedicated Financial Advisors, IFAs, brokers, and retail partners.
4. Establish and monitor structured sales routines such as pipeline reviews, lead tracking, and performance dashboards.
5. Oversee coordination of client transactions with Fund Services, Operations, and Finance to ensure accuracy and timeliness.
6. Champion retail client education initiatives including product demonstrations, financial literacy engagements, and onboarding support.
7. Drive cross-selling and upselling initiatives across the retail investment product suite.
8. Oversee resolution of client escalations within agreed service standards.
9. Develop and lead execution of retail distribution strategies aligned with JAML’s business growth objectives.
10. Identify and drive new retail business opportunities, including digital and alternative distribution channels.
11. Leverage market intelligence and competitor insights to refine go-to-market strategies and product positioning.
12. Provide strategic input into product development, pricing models, and customer value propositions for retail investors.
13. Collaborate with Marketing to design and execute campaigns that enhance visibility and conversion across retail channels.
14. Lead annual budgeting, forecasting, and performance planning for the retail segment.
15. Drive process improvement initiatives to enhance productivity and customer experience.
16. Spearhead portfolio growth through partnerships, activations, and new distribution initiatives.
17. Ensure full compliance with KYC, AML, Data Protection, CMA, RBA, and internal policy requirements across all retail activities.
18. Identify, evaluate, and escalate emerging risks related to retail distribution channels.
19. Oversee maintenance of accurate and complete documentation for all retail sales and partner engagements.
20. Ensure effective contract management and governance standards for agents, IFAs, brokers, and partners.
21. Lead responses to internal and external audits, regulatory inspections, and due diligence requirements.
22. Monitor sales practices to mitigate mis-selling risks and enforce ethical, compliant conduct.
23. Uphold confidentiality, professionalism, and integrity in all interactions.
24. Oversee preparation and submission of performance, compliance, and management reports.
25. Promote alignment with Jubilee’s values, governance principles, and organizational culture.
26. Participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
27. Participate in a minimum of two company projects annually with an 80% success rate and contribute to at least one Group-wide project each year.
28. Achieve 100% compliance with the annual training plan to support personal and professional development.
29. Attain the Company’s Cultural Alignment Index (CAI) target by embedding Jubilee’s values including innovation, teamwork, and excellence.
30. Address interpersonal and project-related conflicts constructively while maintaining team morale.
31. Advocate for the tools, training, and support required to achieve team success.
32. Promote a culture of continuous improvement, innovation, and stakeholder collaboration.

1. Strong leadership in retail sales and distribution management.
2. Excellent communication, negotiation, and stakeholder management skills.
3. Strategic thinking and commercial acumen.
4. Deep understanding of Unit Trusts and retail investment solutions.
5. Strong analytical, reporting, and presentation skills.
6. Proficiency in CRM systems and sales performance tools.
7. Customer-centric decision-making.
8. High ethical standards and attention to detail.
9. Bachelor’s Degree in Finance, Economics, Business Administration, Marketing, or a related field.
10. A Master’s Degree will be an added advantage.
11. Professional qualifications such as CISI, CFA (Level I or above), ICPAK, or CIMA will be an added advantage.
12. A minimum of 8–10 years’ experience in financial services with strong exposure to retail distribution, wealth management, or Unit Trust sales.
13. Proven leadership experience in managing and scaling distribution channels.
14. Demonstrated success in driving retail business growth and channel performance.
15. Strong networks within the retail investment ecosystem.
16. Deep understanding of the Kenyan financial services market, regulatory environment, and industry trends.