IT Junior Specialist

As Junior IT Specialist you will support the Solidaridad Network Foundation in its daily technology needs. The Junior IT expert possesses solid technical knowledge combined with practical, hands-on experience to execute, maintain, and secure the global IT infrastructure of the Solidaridad Network. You will work in direct collaboration with the global data specialist and work in direct collaboration with the IT specialists across the regional offices.

1. System & Network Administration & Google Workspace Restructuring
2. Google Workspace Remediation: Execute the structural restructuring of Google Workspace across the network, implementing standardized Shared Drives and role-based folder architectures to mitigate data breach risks.
3. Account & Access Life Cycle Management: Establish and strictly execute formal user account provisioning and offboarding processes, ensuring immediate access revocation for former employees and consultants.
4. Backup & Disaster Recovery Operations: Implement and monitor daily automated backup routines for global environments (Google Workspace, Salesforce, and Certinia via Spanning or similar tools) and routinely conduct periodic data restoration tests.
5. Policy, Risk Management & Compliance
6. Security Standards Enforcement: Actively enforce the Network Minimum Standard Requirements for IT Security and support the rollout of the formal network security policy.
7. Information Security & Data Privacy: Implement proactive procedures to eliminate unauthorized data access and fraud vulnerabilities, and ensure full compliance with GDPR and reporting obligations.
8. Documentation Management: Maintain rigorous, updated technical documentation of all core global IT processes, system configurations, and security protocols to prevent institutional knowledge loss.
9. Centralised Helpdesk & Global Systems Support
10. Service Desk Execution: support day-to-day tickets for the Service Desk
11. Regional Coordination: Coordinate with local Regional IT staff, empowering them to effectively serve as 1st line support for business operations and technical system troubleshooting.
12. ED Office Coordination: Provide technical support to staff from the ED office

1. Education: Bachelor’s degree in Information Technology, Computer Science, System Engineering, or equivalent practical hands-on experience.
2. Hands-On Experience: Minimum of 2–3 years of professional experience in IT system administration, helpdesk coordination, or network security.
3. Technical Knowledge: Strong administrative proficiency in Google Workspace Admin Console (access controls, Shared Drive governance) and hands-on exposure to Salesforce and Certinia ecosystems. Experience with GDPR and other privacy-related regulations.
4. Backup & Security: Experience with package tools (e.g., Spanning) and implementing backup, data restoration, and user offboarding protocols.
5. Languages: Working proficiency in English is required; additional languages spoken in Solidaridad regional offices (e.g., Spanish, Portuguese, French) are a strong asset.