User Interface and User Experience (UI/UX) Designer

Co-operative Bank of Kenya is a leading financial institution founded in 1965, operating in Nairobi, Kenya. It provides banking and financial services, focusing on customer-centric digital experiences.

The successful UI/UX Designer will report to the Head of Digital & Innovations Factory and play a pivotal role in influencing cross-functional teams to deliver high-quality, engaging, and intuitive user experiences for Co-op Bank’s digital platforms. This position involves evolving design systems, interaction models, user task flows, and UI specifications. The designer will effectively communicate user scenarios, end-to-end experiences, and screen designs to various stakeholders, collaborating closely with project, business, and technology partners to implement impactful solutions. The role emphasizes a passion for solving complex user experience challenges, deep expertise in visual design, and a commitment to enhancing brand and user experiences through creative and intuitive product design.

1. Lead design efforts on projects, making complex user experience decisions and assisting in translating business requirements into user flows and wireframes.
2. Facilitate user experience design thinking sessions to identify business and technical requirements for various initiatives, ensuring successful design creation and implementation aligned with user goals.
3. Develop comprehensive user experience, interaction design, and information architecture for technology and business initiatives, setting high standards for design rigor.
4. Utilize various analytical techniques, such as interviews, competitor analysis, workshops, and usability tests, to gather design requirements and create site maps, user flows, wireframes, prototypes, and design specifications.
5. Evaluate information from multiple sources to resolve conflicts and support interaction design prioritization and trade-off decisions.
6. Define and implement process improvements for the user experience team, working with leadership to uphold user experience standards.
7. Collaborate with technical leads to understand system constraints, ensuring design solutions are technically feasible, optimal, and iteratively co-evolved.
8. Serve as an internal expert and industry leader on competitive design strategies, guiding the future of UI/UX within the organization.
9. Define, prioritize, and manage design schedules and deliverables across multiple initiatives.
10. Lead the development and advocacy of UI and UX guidelines, standards, and requirements to ensure customer-centric, intuitive, engaging, and high-quality visual experiences.
11. Act as an internal consultant, staying updated on UI/UX design technologies and industry standards to provide leading-edge design interpretation and execution, offering business and technical guidance.

1. Bachelor’s degree in an IT-related field or a Business-related field with relevant IT Professional qualifications. A background in Graphic or Visual Design, Digital Media Design, or other visual specialties is an added advantage.
2. At least 5 years of relevant work experience in UI/UX design for mobile and web platforms, product design, and product management.
3. Exceptional technical proficiency across all phases of the UX/UI design process, including user research, ideation, user flows, wireframes, high-fidelity prototypes, and detailed design documentation.
4. Expert-level command of leading design software such as Figma, Adobe XD, Photoshop, and Illustrator.
5. Proven track record as a creative problem-solver, leading complex projects, influencing outcomes, and building consensus across diverse stakeholders and cross-functional teams.
6. Demonstrated ability to accurately scope and estimate efforts, prioritize tasks independently, and rapidly produce deliverables in a fast-paced, iterative environment.