Waiter

Strathmore University, established in 1961, is an educational institution located in Nairobi, Kenya, offering various training and academic programs.

The Waiter at Strathmore University is responsible for delivering efficient, courteous, and professional food and beverage service to students, staff, and guests across the university's dining facilities and at special events. Key duties include greeting diners, taking orders, serving meals and beverages accurately and promptly according to university standards, and clearing and resetting tables. The role also involves providing excellent customer care by responding to inquiries and handling complaints politely, while maintaining a positive dining environment. The individual must ensure the cleanliness and proper arrangement of dining areas, including tables, chairs, cutlery, and service counters, and adhere strictly to hygiene and sanitation regulations during food handling. Additionally, the Waiter will assist in the setup and service of special functions, meetings, and catered events, support buffet services by replenishing food items, and help with stock management by informing supervisors of low-stock items and assisting with the proper handling and storage of service tools and utensils.

1. Greet diners courteously and accurately take food and drink orders.
2. Serve meals and beverages promptly and precisely, adhering to university standards.
3. Clear and reset tables efficiently for subsequent services.
4. Address customer inquiries and manage complaints politely, escalating issues when required.
5. Foster a positive and welcoming dining atmosphere for all patrons.
6. Ensure tables, chairs, cutlery, and service counters are clean and properly arranged before and after meals.
7. Comply with all hygiene and sanitation regulations during food handling and service.
8. Support the setup and service of special functions, meetings, and catered events as instructed.
9. Assist with buffet and banquet services, including replenishing food and maintaining presentation.
10. Report low stock levels of items like condiments, napkins, and tableware to supervisors.
11. Aid in the correct handling and storage of service tools and utensils.

1. Kenya Certificate of Secondary Education (KCSE) or an equivalent qualification.
2. A minimum of 1 year of experience in a comparable role.