Motor Insurance Quality Assurance Officer

Sanlam Allianz Kenya is an insurance company founded in 2023, offering various insurance products including motor insurance.

The Motor Insurance Quality Assurance Officer at Sanlam Allianz Kenya is responsible for strengthening the quality, compliance, financial control, and risk management frameworks within the motor insurance sector. This involves conducting independent reviews of motor underwriting, policy administration, and claims processes. The successful candidate will deliver data-led assurance to the Head of Motor, pinpointing control deficiencies, potential fraudulent activities, claims leakage, cost trends, compliance breaches, and new portfolio risks. The role also includes recommending prompt corrective actions to boost profitability, reduce leakage, and reinforce operational discipline.

1. Conduct independent reviews of motor underwriting, policy administration, and claims processes.
2. Provide data-led assurance to the Head of Motor regarding quality, compliance, and risk.
3. Identify control weaknesses, potential fraud, claims leakage, and cost trends.
4. Detect compliance exceptions and emerging portfolio risks.
5. Recommend timely corrective actions to improve profitability and reduce leakage.
6. Reinforce operational discipline within the motor insurance portfolio.

1. Hold a Bachelor’s degree in Insurance, Actuarial Science, Finance, Business, Statistics, Data Analytics, or a related field.
2. Possess a minimum of 3 to 5 years of relevant experience in motor insurance, with exposure to underwriting, claims, quality assurance, audit, compliance, fraud review, or insurance analytics.
3. Professional insurance qualification (e.g., ACII, CII, or equivalent) is an advantage.
4. Certification in fraud, risk, audit, compliance, or data analytics is an added advantage.
5. Demonstrate a strong understanding of motor insurance underwriting and claims processes, compliance reviews, and control testing.
6. Exhibit advanced Microsoft Excel skills and proficiency in Power BI or other business intelligence tools is an advantage.
7. Possess high integrity, professional judgment, strong attention to detail, and excellent analytical and report-writing skills.