Parts Sales Representative

Inchcape is a leading independent global automotive distributor, acting as brand custodian for major automotive OEMs in 31 countries. The company handles product planning, brand positioning, logistics, marketing, network management, sales, and aftersales for 30 OEMs, including Toyota, BMW, JLR, and Subaru. Inchcape is a market leader, pursuing a strategy of growth both organically and through acquisitions globally.

The Parts Field Sales Representative will be instrumental in transforming global automotive distribution by driving sales growth and ensuring customer satisfaction within the agricultural machinery parts sector. This involves actively engaging with key account customers, executing monthly and quarterly sales strategies, and participating in company-organized promotions to boost revenue. The role also requires efficient management of parts inventory, coordination with other departments like Service and Sales, and providing technical support to service technicians. Additionally, the representative will handle customer inquiries and orders, monitor market trends for New Holland and competitor products, and maintain accurate administrative records to ensure operational efficiency.

1. Maintain strong relationships with key account customers by providing high-quality, personalized service to ensure long-term loyalty.
2. Execute monthly and quarterly sales growth strategies, including mapping regions according to purchasing capabilities and preparing detailed visit plans.
3. Drive revenue through active selling by upselling parts during customer interactions and participating in company-organized promotions.
4. Manage parts inventory and efficiency by using catalogs for accurate information and utilizing inventory allowances to minimize idle or obsolete stock.
5. Coordinate cross-departmentally with Service, Sales, and the Body Shop to ensure all parts requests are met promptly.
6. Support technical operations by assisting Service Technicians in determining parts requirements and providing them with necessary items with minimal wait time.
7. Handle customer inquiries and orders by answering questions, following up on sales, and informing customers when special order parts arrive.
8. Monitor market trends by keeping up to date with New Holland and competitor products and rates to remain competitive.
9. Ensure administrative accuracy by maintaining a proper filing system for repair orders, special orders, and back orders.
10. Promote process improvement by identifying opportunities to enhance methods within the Parts Department.

1. Possess a minimum of two years of experience in agricultural machinery parts sales, with a proven track record of sales performance.
2. Hold a degree in a business-related field; additional training in customer service is an advantage.
3. Demonstrate a strategic mindset, including the ability to map regions according to purchasing capabilities and execute sales growth strategies.
4. Exhibit strong organizational skills, including a high level of accuracy, attention to detail, and the ability to meet deadlines while working autonomously.
5. Be computer literate and proficient in utilizing parts catalogs and other relevant resources effectively.
6. Hold a valid driving license, as field-based travel is required for this position.