Senior Associate, Transactional Banking Sales

I&M Bank Kenya Limited is a financial institution founded in 1974, providing a comprehensive range of banking and financial services to individuals and businesses.

The Senior Associate, Transactional Banking Sales, is responsible for the comprehensive management of specific transactional banking products. This includes monitoring both financial and non-financial performance, leading product capability enhancements, supporting future product strategy development, ensuring robust risk and governance oversight, and actively contributing to the bank's balance sheet strategy implementation. The role focuses on driving sales and adoption of these products within the market.

1. Drive market penetration and increase share of wallet by positioning and selling relevant Transactional Banking solutions to clients.
2. Promote digital products to new and existing customers to enhance product adoption and expand the bank’s Transactional Banking footprint.
3. Identify new business opportunities and collaborate with internal stakeholders to convert them into sustainable revenue streams.
4. Monitor cash management revenue lines and assist in resolving income leakage issues in coordination with Finance and relevant business teams.
5. Recommend suitable products and services based on a clear understanding of corporate and business banking client needs.
6. Support deal closure and achieve cash management sales targets within the assigned portfolio.
7. Manage prospect qualification, customer negotiations, solution presentations, and the implementation of tailored client solutions.
8. Collaborate with Relationship teams to develop local product and sales plans aligned with Transaction Banking objectives.
9. Assess client ecosystems to identify cash management opportunities across collections, payments, integrations, and broader business chains.
10. Support structured training and sensitization programs for branches, Relationship Managers, Business Managers, and Relationship Officers.
11. Drive digital channel utilization and adoption of digital products, collections, payment integrations, and partnership solutions.
12. Maintain client satisfaction through post-sales follow-up, proactive issue resolution, adherence to service level agreements, and support for effective product utilization.
13. Support revenue realization by ensuring timely implementation, training, utilization follow-up, and resolution of issues affecting transaction activity.
14. Provide performance and service reports to support portfolio tracking, customer adoption, service quality, and cross-sell revenue assurance.

1. Bachelor’s Degree in a Social Science or a related field.
2. Relevant professional qualification.
3. Membership to a relevant professional body.
4. Up to four (4) years of relevant experience in a similar organization.
5. Strong leadership skills.
6. Demonstrated high levels of integrity.
7. Excellent communication and interpersonal skills.