AIOps Lead

M-KOPA Kenya is a FinTech company founded in 2011. It provides pay-as-you-go solar solutions and other financial services.

At M-KOPA, you’ll lead the AI Ops team from day one – owning delivery, growing the function, and proving the value. You’ll work daily with Claude, Claude Code, MCP, and LangChain to build production-grade agents and automations that internal teams actually use. Your team builds automations and agents for internal use and serves as internal consultants, helping Software Engineering teams integrate AI into customer-facing products.

1. Lead three AI Ops Engineers — own their delivery, development, and day-to-day work
2. Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you’ll help develop and improve
3. Design and ship multi-agent systems and production-grade automations that measurably improve how internal teams and customer-facing staff work
4. Build RAG pipelines for internal knowledge retrieval that ground agents in real organisational context
5. Keep the AI tooling stack healthy as usage scales across 2,500+ employees
6. Stay current on emerging AI tools and technologies – know what’s hype and what’s actually useful
7. Help refine AI training for the wider organisation, including Software Engineering teams

1. Hands-on experience building production-grade automations and AI agents — scripting, workflow tools, or AI-assisted development
2. Hands-on experience building multi-agent systems using agentic frameworks — LangChain, LangGraph, MCP, Google ADK or similar
3. Experience with RAG pipelines — retrieval-augmented generation for internal knowledge and workflow automation
4. Background in enterprise tooling — rapid prototyping tools (Vercel/Railway), identity automation (Entra), or internal platforms
5. People leadership experience — you’ve led or mentored engineers and can own a team’s delivery and development