Business Development Officers

SMEP Microfinance Bank Limited is a dynamic Christian based Bank regulated by the Central Bank of Kenya, whose Mission is to empower families in Kenya’s underserved communities with impactful financial solutions as they live and proclaim the gospel of Jesus Christ.

Reporting to the Branch Manager, the job holder will be responsible for business development through marketing and recruiting of customers, processing and disbursement of loans and ensure timely collection of the same to ensure healthy portfolio and a happy and satisfied customer base.

1. Responsible for Marketing of Banks products and services
2. Actively drive growth in customer numbers and ensure full adherence to the customer on-boarding Policies and Procedures
3. Facilitate recruitment and registration of customers in existing and new groups
4. Manage customer Relationships for both group customers and individual customers
5. Stimulate client training on SMEP policies, procedures and basic business skills, loans, business, etc.
6. Responsible for customer loan evaluations and processing.
7. Responsible for maintaining a quality asset portfolio as per the Banks requirements
8. Responsible for preparation and submissions of timely daily, weekly, monthly and quarterly reports as per the Banks’ requirements to the respective Office Holders.
9. Ensure follow-up of defaulters and collection of arrears
10. Responsible for proper record management for all customers
11. Ensure customer retention through excellent customer service

1. Must be a practicing Christian who lives and upholds Christian Values, with a passion to serve.
2. A minimum grade of C+ (plus) in KCSE
3. An undergraduate Bachelor’s degree OR Diploma in Business related courses from a recognized institution.
4. Knowledge in Sales and Marketing, credit risk management, credit lending, as well as relevant experience in the Banking sector will be an added advantage.
5. Proficiency in computers is mandatory.
6. Ability to analyze and interpret financial statements
7. Clear understanding of microfinance/banking industry is an added advantage.
8. Good interpersonal & communication skills with excellent customer service.
9. A team player with the drive to improve performance.
10. Persuasive with strong recognition skills,
11. Self-driven and possess the ability to work with minimum supervision