I.T Specialist

Kilimall Kenya is an e-commerce platform founded in 2014, operating in the retail and supermarket sector. It provides a wide range of products to customers across Kenya.

The IT Specialist will be responsible for the end-to-end management of IT operations, including ensuring reliable power, network, and internet connectivity, and maintaining critical systems like LAN/WAN, routers, switches, firewalls, UPS, and backup systems. The role also encompasses providing dedicated IT support for warehouse operations, managing office equipment and devices, and overseeing CCTV and security systems. A key aspect is IT security and access control, alongside delivering day-to-day IT support and service delivery within agreed SLA timelines. Furthermore, the specialist will coordinate IT support activities, supervise staff, and provide training on internal systems and e-commerce platforms.

1. Ensure reliable power, network, and internet connectivity across all company locations, managing LAN/WAN, routers, switches, firewalls, UPS, and backup systems, and coordinating with ISPs.
2. Maintain Warehouse Management Systems (WMS), scanners, printers, and other warehouse IT systems, providing timely on-site troubleshooting during peak operations.
3. Set up, configure, maintain, and troubleshoot computers, printers, and network devices, supporting their lifecycle management.
4. Maintain CCTV systems, ensuring proper recording, storage, and retrieval of surveillance data for investigations.
5. Manage user accounts, access rights, onboarding, role changes, and offboarding, enforcing password and access control standards to prevent unauthorized access.
6. Provide day-to-day IT support across office and warehouse operations, ensuring support requests are resolved within agreed Service Level Agreement (SLA) timelines.
7. Coordinate IT support activities and team members, supervising and supporting IT staff.
8. Train employees on internal systems, e-commerce platforms, and warehouse tools, and develop Standard Operating Procedures (SOPs) and user guides.

1. Bachelor’s degree in Information Technology, Computer Science, or a related field.
2. Minimum of 5 years of experience in IT operations, infrastructure, or support roles.
3. Preferred experience with multi-site IT environments, particularly in warehouse or operational settings.
4. Hands-on troubleshooting skills for network and hardware issues.
5. Experience with routers, switches, and firewalls.
6. Familiarity with power backup systems, including UPS and generators.
7. Experience with CCTV systems.
8. Basic knowledge of IT security and access control principles.
9. Strong execution ability and problem-solving skills.
10. Ability to supervise a small team.