Clinic Administrator

The Clinic Administrator will be responsible for managing all aspects of clinic operations, ensuring high standards of patient care and service delivery. This includes overseeing daily workflows, managing staff, handling financial matters, ensuring regulatory compliance, and supporting marketing initiatives to drive patient experience.

1. Supervise daily operations, patient flow, and service quality.
2. Recruit, schedule, train, and manage front desk, nursing, and support personnel.
3. Administer budgets, patient billing, cash flow, financial reconciliations, and prepare monthly board reports.
4. Manage procurement, inventory, and relationships with suppliers for consumables, devices, and maintenance.
5. Ensure adherence to KMPDC, NCK, county, and data protection regulations, maintaining necessary licenses and standard operating procedures.
6. Coordinate equipment servicing, sterilization processes, and infection control measures.
7. Enhance patient experience and discreetly manage any complaints.
8. Support marketing efforts, social media presence, events, and the development of referral partnerships.

1. Hold a Bachelor's Degree in Health Services Management, Business Administration, or a related field (a clinical background is beneficial).
2. Possess 3-5 years of management experience within a private clinic, hospital, medical spa, or premium hospitality setting.
3. Demonstrate strong financial acumen, organizational capabilities, and people-management skills.
4. Have knowledge of Kenyan healthcare regulations and insurance procedures.
5. Exhibit excellent grooming, professional presentation, and communication abilities.
6. Be proficient in MS Office, clinic management systems, and social media platforms.
7. Be discreet, proactive, and ready to work in a start-up environment.