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Front Desk Receptionist
3rd Park Hospital
Nairobi
Full-time
Healthcare
Admin & Office
Mid Level
Salary: Open / Negotiable
Posted 8 hours ago
Deadline: Nov 10, 2026 4 days leftAbout the Company
3rd Park Hospital is a clinic providing patient care.
Job Description
The Front Desk Receptionist will be responsible for warmly welcoming patients and efficiently managing the front desk operations. Key duties include handling inquiries across various channels like calls, WhatsApp, email, and social media, scheduling and confirming appointments, and maintaining the doctor's diary. The role also involves explaining treatment packages and pricing, processing payments, invoices, M-Pesa, and insurance paperwork, conducting daily cash-ups, and managing patient files and the clinic database. Additionally, the receptionist will ensure the reception and waiting areas are kept immaculate.
Key Responsibilities
- Warmly welcome patients and manage the front desk with discretion.
- Promptly handle inquiries via calls, WhatsApp, email, and social media.
- Schedule and confirm appointments, and manage the doctor’s diary.
- Explain treatment packages and pricing to patients.
- Process payments, invoices, M-Pesa, and insurance paperwork, including daily cash-up.
- Maintain patient files and the clinic database.
- Keep the reception and waiting area immaculate.
Requirements
- Hold a Diploma or degree in Front Office, Hospitality, Business, or a related field.
- Possess at least 2 years of reception experience, ideally within a private clinic, spa, hotel, or premium retail setting.
- Demonstrate impeccable grooming and professional presentation.
- Exhibit excellent spoken and written English, with essential Swahili proficiency and other languages being an advantage.
- Be confident in using computers, booking systems, and social media.
- Be discreet, organized, and capable of remaining calm under pressure.
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How to Apply
Job Details
- Function
- Admin & Office
- Industry
- Healthcare
- Type
- Full-time
- Location
- Nairobi
- Experience
- Mid Level
- Salary
- Open
- Posted
- Nov 06, 2026
- Views
- 24
- Deadline
- Nov 10, 2026