Collections Officer

Faulu MFB is a microfinance bank in Kenya focused on providing financial services, including loans, to individuals and businesses.

Working closely with the Manager Collections, the job holder will ensure that ALL approved and disbursed loans are fully repaid as stipulated in the terms and conditions to prevent loss to the institution due to prompt non-repayment and support branches to minimize risks to the Bank. He/she will have specific emphasis on Collection of 1-30 DPD for all bank loans with the main aim of ensuring minimal provisions and lowest graduation to NPL.

1. Ensure compliance with the Bank’s policies and regulatory requirements pertaining collection and debt recovery.
2. Ensure all loan repayments for all disbursed loans are paid on or before the due dates.
3. Ensure review of daily excess reports to detect operationally delinquent accounts (identification and follow-up with Branch Managers on overdrawn accounts without limits) and follow up for prompt regularization.
4. Record and maintain a track of all loan follow up progress for all loans in Arrears.
5. Manage the entire portfolio (Retail, SME and Community) to ensure subsequent losses are minimized through the effective implementation of collections activities as laid out in the collection’s strategies. Specifically, meet the service metrics detailed in the annual job objectives.
6. Prepare daily/weekly arrears reports for all the branches and follow up with them to ensure full repayment.
7. Ensure all loans are managed within the agreed buckets and all cases contained from getting to non-performing category.
8. Work closely with the Branch managers in the management of arrears
9. Prepare demand letters and ensure that they are forwarded to the defaulting customers.
10. Work closely with the Debt Recovery Unit (DRU) to ensure that all files transition from one bucket to the other with proper documentation to facilitate recovery.
11. Prepare reports and make recommendations on any early warning signs on accounts to management.
12. Prepare and maintain an updated register on loan related insurance claims and ensure prompt reimbursement.
13. Monitor debt collection response cycles and contacts as well as credit control performance.
14. Report and monitor all risks associated with collections.
15. Consult with the legal department before entering into counter agreements with defaulting customers.
16. Reduction in the Non-Performing Loan (NPL) book thus lower loan loss provisions.
17. Ensure that all loans are booked with employers and that there are prompt loan repayments from employers for retail loans.
18. Generate compliance reports for use in decision making and Performance appraisals.
19. Do any other duties that may be assigned by the Management

1. Capacity and willingness to work for long hours and within strict deadlines.
2. Excellent interpersonal skills
3. High degree of confidentiality
4. Analytical mind
5. Knowledgeable on the Financial services sector
6. Assertive
7. Honest
8. Highly organized
9. Creative and Innovative
10. Proactive and fast decision maker
11. Physically fit and versatile and able to work on a computer for long hours.
12. Knowledge in credit management and banking is an obvious advantage.
13. Knowledge on Law relating to banking
14. Business Degree
15. Proficiency in computer applications, Credit & Risk Management course (Desirable)
16. 3 years’ experience in credit and debt recovery.
17. Practical experience in Lending and recovery -Speed and accuracy (Desirable)