Credit Controller

Luton Hospital is a healthcare institution dedicated to providing quality medical services. They are currently seeking a Credit Controller to manage their financial credit operations and accounts receivable.

The Credit Controller will be responsible for spearheading the hospital's credit operations, managing all aspects of accounts receivable, and supervising critical financial processes including billing, pricing, claims, reconciliations, and collections. This pivotal role reports directly to the Chief Finance Officer, ensuring robust financial control and efficient revenue cycle management within the hospital.

1. Implement and regularly review the hospital’s credit policy.
2. Evaluate credit exposure across insurers, corporate clients, and individual payers, ensuring that admission documentation, pre-authorizations, and payment guarantees are properly in place.
3. Prepare monthly collection plans, monitor performance against set targets, maintain accurate debtor ageing reports, and ensure that all receipts are allocated correctly.
4. Lead billing, pricing, claims, and reconciliation operations, ensuring timely and accurate claims submission, following up on rejections, and resolving any billing disputes.
5. Oversee key payer relationships, review customer contracts in collaboration with the Finance and Legal departments, and escalate unresolved debts and reconciliation issues.
6. Ensure complete and accurate financial records are maintained within the ERP system, meet all month-end and year-end deadlines, and provide support during audits.
7. Supervise, train, and mentor the credit control team, ensuring adherence to hospital policies and applicable regulations.

1. Mandatory: Hold a CPA II qualification, a Diploma in Credit Management, or an equivalent professional qualification.
2. Mandatory: Possess at least eight years of general credit experience, including a minimum of five years in a senior credit control position at an established hospital. Experience at a Level 4 hospital or above is preferred.
3. A bachelor’s degree in Finance or Accounting, whether completed or in progress, is considered an added advantage.
4. Demonstrate strong accounting, finance, collections, reporting, and analytical skills.
5. Exhibit strong leadership, organizational, interpersonal, and communication skills, both written and verbal.
6. Be proficient in both English and Swahili languages.