Telesales Agent

4G Capital is Africa's fastest fintech, offering ethical, rapidly accessible, and affordable unsecured loans to small businesses and entrepreneurs. They focus on preventing unmanageable debt through strict affordability criteria, helping customers grow their businesses.

The Telesales Agent at 4G Capital will be instrumental in expanding the KUZA credit product's reach by actively prospecting, converting, and onboarding micro-retailers through high-impact outbound calls. This role involves diligent management of the customer pipeline, including following up on warm leads, executing structured pitch strategies, and guiding applicants through credit checks and initial disbursements. A key aspect of the role is maintaining portfolio health by conducting proactive early-stage repayment follow-ups to ensure strong credit habits among merchants. Furthermore, the agent must ensure operational excellence by utilizing auto-dialers and modern CRM systems for precise record-keeping, while strictly adhering to compliance, KYC/KYB, and data privacy protocols.

1. Master high-impact outbound calls to prospect, convert, and onboard micro-retailers onto the KUZA credit product.
2. Follow up on warm leads, maintain structured pitch strategies, and guide applicants through credit checks and initial disbursements.
3. Conduct proactive early-stage repayment follow-ups to protect portfolio quality and help merchants build strong credit habits.
4. Utilize auto-dialers and modern CRM systems to maintain precise records and adhere to strict compliance, KYC/KYB, and data privacy protocols.

1. Hold a Diploma or Bachelor’s degree in a business-related field (or KCSE with relevant experience).
2. Possess 1–2 years of successful experience in a target-driven telesales, outbound call center, or collections role.
3. Be fluent in both English and Kiswahili, with the ability to connect authentically with micro-retailers.
4. Demonstrate resilience and persuasiveness, maintaining high energy across high call volumes, handling objections constructively, and delivering winning value propositions.
5. Possess strong computer skills, be comfortable navigating CRM tools and auto-dialers, and operate with high ethical standards.
6. Prior experience with FMCG distribution, mobile money, or credit products is highly desirable.