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Telesales Representative
Royal Mabati
Full-time
Retail, Fashion & FMCG
Sales
Mid Level
Salary: Open / Negotiable
Posted 8 hours ago
Deadline: Jun 16, 2026 4 days leftJob Description
The role will focus on achieving sales targets and providing a customer-centric approach to enhance satisfaction and loyalty.
Key Responsibilities
- Contact prospective and existing customers to promote products and services.
- Follow up on sales leads and convert them into actual sales.
- Maintain a database of customer information, purchase history, and preferences.
- Handle customer queries and provide product information accurately.
- Meet or exceed monthly and quarterly sales targets.
- Maintain call quality and professionalism at all times.
- Record all customer interactions and sales activities in the CRM system.
- Submit daily call reports, sales updates, and lead status to the supervisor.
Requirements
- Education: Diploma in a relevant field such as Business Administration, Marketing, Communication, Sales, or related area. (A high school certificate (KCSE) may be acceptable if accompanied by strong communication skills and sales aptitude.)
- 1-3 years of experience in telesales, call centre, telemarketing, or customer service.
- Proficiency in CRM systems and Microsoft Office Suite.
- Excellent verbal and written communication in English (Swahili is often an added advantage).
- Strong persuasion and negotiation skills to close sales and meet targets.
- Effective telephone etiquette and active listening.
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How to Apply
Job Details
- Function
- Sales
- Industry
- Retail, Fashion & FMCG
- Type
- Full-time
- Experience
- Mid Level
- Salary
- Open
- Posted
- Jun 12, 2026
- Views
- 26
- Deadline
- Jun 16, 2026