Customer Care Agent

Zuri Health is a fast-growing telemedicine company focused on providing accessible healthcare technology and patient care.

We are seeking a customer-focused and proactive Customer Care Agent to join our growing telemedicine team. The successful candidate will be responsible for providing exceptional support to patients, handling inquiries, coordinating appointments, and ensuring a seamless customer experience across all communication channels.

1. Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, live chat, and social media platforms.
2. Assist patients in booking, rescheduling, and cancelling medical appointments.
3. Guide customers on the use of telemedicine services and digital healthcare platforms.
4. Resolve customer complaints and concerns efficiently while maintaining a high level of customer satisfaction.
5. Escalate complex medical or technical issues to the relevant departments.
6. Maintain accurate customer records and update information in the CRM system.
7. Follow up with patients to ensure service satisfaction and continuity of care.
8. Support customer retention initiatives and promote available healthcare services where appropriate.
9. Adhere to company policies, data privacy regulations, and confidentiality requirements.

1. Diploma or Bachelor’s Degree in Customer Service, Business Administration, Communication, Healthcare Administration, or a related field.
2. Minimum of 1–2 years of experience in customer service, call center operations, healthcare, insurance, or a related role.
3. Excellent verbal and written communication skills.
4. Strong interpersonal and problem-solving abilities.
5. Proficiency in Microsoft Office Suite and CRM systems.
6. Ability to multitask and work in a fast-paced environment.
7. Strong attention to detail and organizational skills.
8. Experience in telemedicine, healthcare, or health insurance will be an added advantage.
9. Customer-centric mindset
10. Empathy and professionalism
11. Active listening skills
12. Conflict resolution
13. Time management
14. Teamwork and collaboration
15. Adaptability and resilience