Relationship Officer – Strategic Partnership

CIC Insurance Group Plc is an insurance company founded in 1968, operating in the banking and financial services sector in Kenya.

The Relationship Officer, reporting to the Senior Relationship Manager, will act as the primary contact between the organization and its business partners. Key responsibilities include coordinating business conversion and operational activities, identifying opportunities for business growth, and ensuring that agreed service-level standards and business objectives are consistently met. The role is crucial for maintaining strong partner relationships and achieving strategic goals.

1. Build and maintain strong, productive relationships with key stakeholders to foster collaboration, trust, and long-term business growth.
2. Generate new business from strategic partners by driving the conversion of opportunities identified through bank partners.
3. Achieve a monthly renewal target of 85% across all strategic partners.
4. Identify opportunities to increase revenue, customer acquisition, product penetration, and overall partner contribution.
5. Develop and implement joint business growth initiatives, campaigns, and training programs in collaboration with partners.
6. Conduct regular partner meetings and performance reviews to assess progress against agreed business objectives and service standards.
7. Communicate business updates, operational changes, product enhancements, and emerging issues or opportunities to business partners.
8. Identify partner concerns and coordinate timely resolutions to maintain positive working relationships.
9. Collaborate closely with internal teams to align partner expectations with organizational policies, processes, and strategic priorities.
10. Coordinate regular reconciliation of transactions, accounts, settlements, and other partner-related records.
11. Ensure reconciliation reports are accurate, complete, and submitted within agreed timelines.

1. Hold a Bachelor’s degree in Business, Finance, Actuarial Science, or a related field.
2. Possess a minimum of four (4) years of relevant experience in the bancassurance sector.
3. Demonstrate strong business development, negotiation, and key account management skills.
4. Have a strong understanding of bancassurance intermediary and corporate client relationship management.
5. Exhibit strong commercial, financial, and analytical skills, including sales forecasting, pipeline management, and performance analysis.
6. Possess excellent communication, negotiation, and presentation skills.
7. Professional qualification in insurance (AIIK/ACII/FLMI/CIM) is required.
8. A Diploma in Sales and Marketing is considered an added advantage.