Relationship Officer – Strategic Partnership

CIC Insurance Group Limited, commonly known as CIC Group, is an insurance and investment firm operating primarily in Kenya, Uganda, South Sudan, and Malawi.

The Relationship Officer, reporting to the Senior Relationship Manager, is responsible for cultivating and maintaining strong relationships with designated business partners. This involves serving as the main point of contact to facilitate business conversion, oversee operational tasks, identify avenues for business expansion, and ensure that agreed-upon service standards and business goals are consistently met.

1. Build and maintain robust, productive relationships with key stakeholders to foster collaboration, trust, and long-term business growth.
2. Generate new business by converting opportunities from strategic partners.
3. Achieve a monthly renewal target of 85% across strategic partners.
4. Identify opportunities to increase revenue, customer acquisition, product penetration, and overall partner contribution.
5. Develop and implement joint business growth initiatives, campaigns, and training programs with partners.
6. Conduct regular partner meetings and performance reviews to assess progress against agreed business objectives and service standards.
7. Communicate business updates, operational changes, product enhancements, and emerging issues or opportunities to business partners.
8. Identify partner concerns and coordinate timely resolutions to maintain positive working relationships.
9. Collaborate closely with internal teams to align partner expectations with organizational policies, processes, and strategic priorities.
10. Coordinate regular reconciliation of transactions, accounts, settlements, and other partner-related records.
11. Ensure reconciliation reports are accurate, complete, and submitted within agreed timelines.

1. Bachelor’s degree in Business, Finance, Actuarial Science, or a related field.
2. Minimum of four (4) years of relevant experience in the bancassurance sector.
3. Strong business development, negotiation, and key account management skills.
4. Comprehensive understanding of bancassurance intermediary and corporate client relationship management.
5. Strong commercial, financial, and analytical skills, including sales forecasting, pipeline management, and performance analysis.
6. Excellent communication, negotiation, and presentation skills.
7. Professional qualification in insurance (AIIK/ACII/FLMI/CIM).
8. Diploma in Sales and Marketing (an added advantage).