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Customer Care Representative
Royal Mabati Factory Limited
Nairobi
Full-time
Manufacturing & Warehousing
Customer Service & Support
Mid Level
Salary: Open / Negotiable
Posted 3 hours ago
Deadline: Sep 30, 2026About the Company
Royal Mabati Factory Limited is a manufacturing company founded in 2005 and based in Nairobi, Kenya.
Job Description
The role ensures customers receive timely, accurate, and helpful responses regarding products, services, and orders.
Key Responsibilities
- Answer inbound customer calls, emails, and messages courteously and professionally.
- Resolve customer issues, complaints, and queries effectively and promptly.
- Provide accurate information regarding products, services, billing, and policies.
- Maintain and update customer records in the CRM system.
- Follow up with customers to ensure satisfaction and issue resolution.
- Build trust and long-term customer relationships.
- Log all interactions and maintain complete records of issues and resolutions.
- Ensure timely updates of customer profiles and support cases.
- Monitor open cases and follow up for closure.
- Stay updated on all company products, promotions, and policies.
- Provide feedback from customers to improve products and services.
- Adhere to company policies, data protection, and confidentiality standards.
- Follow standard scripts and escalation procedures when necessary.
Requirements
- 2 Years Experience
- Bachelor Degree
- Female
- Customer service best practices and CRM systems
- Diploma or equivalent qualification in a relevant field
- Strong communication and active listening skills
- Proficiency in MS Office and CRM tools
- Patience and professionalism
- Customer-first attitude
- Problem-solving mindset
- Team collaboration
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How to Apply
Job Details
- Function
- Customer Service & Support
- Industry
- Manufacturing & Warehousing
- Type
- Full-time
- Location
- Nairobi
- Experience
- Mid Level
- Salary
- Open
- Posted
- Jul 28, 2026
- Views
- 7
- Deadline
- Sep 30, 2026