Receptionist

Freds Ranch & Resort is a premier destination in Kenya, renowned for its exceptional hospitality, stunning natural surroundings, and commitment to creating unforgettable experiences for every guest.

The Receptionist position at Freds Ranch & Resort offers a fantastic opportunity to join a vibrant team dedicated to providing outstanding guest experiences in a beautiful Kenyan setting. This role is central to our commitment to hospitality, serving as the welcoming face and efficient hub of our operations.

You will play a pivotal role in creating a positive and lasting impression for all guests, visitors, and callers. This involves managing front desk activities with grace and professionalism, ensuring that every interaction reflects the high standards of service and warmth that Freds Ranch & Resort is known for.

We are looking for an individual who embodies the spirit of Kenyan hospitality, capable of handling diverse inquiries and situations with composure and a proactive approach, contributing significantly to our resort's reputation for excellence.

1. Greet and welcome guests with warmth and professionalism, ensuring a positive first impression.
2. Manage check-ins and check-outs efficiently, processing payments and handling guest registration.
3. Answer, screen, and forward incoming phone calls, taking messages accurately when necessary.
4. Provide accurate information about the resort, local attractions, and services to guests.
5. Handle guest inquiries, requests, and complaints promptly and courteously, escalating issues when required.
6. Maintain a tidy and presentable reception area, ensuring it reflects the resort's high standards.
7. Coordinate with other departments (housekeeping, F&B) to fulfill guest needs and ensure smooth operations.
8. Manage mail, deliveries, and courier services for the resort.

1. Proven experience as a Receptionist, Front Office Representative, or similar role, preferably in a hospitality setting.
2. Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field.
3. Excellent communication and interpersonal skills, with a friendly and professional demeanor.
4. Proficiency in Microsoft Office Suite and experience with property management systems (PMS) is a plus.
5. Strong organizational and multitasking abilities, with attention to detail.
6. Ability to work flexible hours, including weekends and public holidays, as required by the resort industry.
7. Fluency in English and Kiswahili is essential.