Call Centre Monitor

The Office of the Registrar of Political Parties (ORPP) provides accurate, timely, and professional information to the public and stakeholders on political parties and electoral processes.

To provide accurate, timely, and professional information to the public and stakeholders on political parties and electoral processes, while supporting the documentation, processing, and management of electoral-related enquiries and independent candidate applications through the call centre system.

1. Receive incoming calls and respond to enquiries from members of the public relating to political parties, rallies and elections;
2. Liaise with relevant ORPP departments and staff to obtain accurate and relevant information required by callers;
3. Identify and escalate calls and enquiries from political parties, and the public that require immediate attention;
4. Identify common issues and frequently asked questions to inform areas where ORPP may need to strengthen its policies, procedures, public education mechanisms and/or legal framework; and
5. Maintain accurate and comprehensive records of all calls and conversations in the Call Centre database.

1. A Bachelors’ degree in any of the following fields: ICT, Communication, Laws, Public Administration, Education, Political Science or equivalent qualification from a recognized institution;
2. Certificate in computer applications;
3. Be a Kenyan citizen;
4. Have analytical skills;
5. Be competent in report writing;
6. Be willing to work anywhere within Kenya;
7. Met the requirements of Chapter Six of the Constitution
8. Demonstrate the ability to retain knowledge and information and provide accurate responses to frequently asked questions;
9. Demonstrate a high level of attention to detail;
10. Demonstrate the ability to interact professionally with electors and members of the public with diverse personalities and maintain a positive demeanor, including when dealing with difficult or agitated callers; and
11. Be able to work effectively under pressure.