Product Consultant - Payroll

Solvo is transforming how North American companies connect with skilled, nearshore employees, leveraging AI-powered tools. They offer exceptional, affordable remote talent to U.S. and Canadian businesses across over 50 industry specialities, with employees who have no language barriers and a strong work ethic.

As a Product Consultant specializing in Payroll, you will be responsible for managing and resolving client support cases. Your primary duties will include assisting clients through various channels such as phone, email, and virtual meetings, and troubleshooting issues related to payroll, payroll taxes, ACH processing, billing, and software applications. You will also be expected to meticulously document your investigations, findings, and solutions, and collaborate with internal teams to resolve complex technical problems, all while maintaining a high standard of customer satisfaction.

1. Manage and resolve client support cases efficiently.
2. Provide assistance to clients through phone, email, and virtual meetings.
3. Troubleshoot and resolve issues related to payroll, payroll taxes, ACH processing, billing, and software applications.
4. Document all investigations, findings, and solutions thoroughly.
5. Collaborate with internal teams to address and resolve technical issues.
6. Deliver an outstanding customer experience consistently.

1. Possess at least 2 years of experience in Payroll, Product Support, Software Support, Technical Support, or Customer Support.
2. Demonstrate advanced English communication skills.
3. Exhibit strong troubleshooting and analytical abilities.
4. Experience with Salesforce or similar ticketing systems is an advantage.
5. Have knowledge of Payroll, Payroll Taxes, ACH Processing, or HRIS platforms (highly preferred).
6. Be capable of managing multiple priorities effectively in a fast-paced work environment.