M
Call Centre Agent
Maisha Bora Sacco Ltd
Nairobi
Full-time
Banking, Finance & Insurance
Customer Service & Support
Mid Level
Salary: Open / Negotiable
Posted 7 hours ago
Deadline: Oct 16, 2026 2 days leftJob Description
The Call Centre Agent will be responsible for delivering professional, efficient, and responsive support to SACCO members. This involves handling inbound and outbound calls, effectively resolving member enquiries and complaints, and ultimately enhancing overall member satisfaction with the SACCO's services. Key duties include providing accurate information on SACCO products and services, managing call outcomes, and identifying opportunities for cross-selling.
Key Responsibilities
- Answer calls professionally and adhere to established service standards.
- Follow up on all missed and abandoned calls within a 24-hour timeframe.
- Provide accurate and comprehensive information regarding SACCO products and services.
- Resolve member complaints and enquiries or escalate them to the appropriate department.
- Follow up on open cases and meticulously document all call outcomes.
- Identify and pursue opportunities to cross-sell relevant SACCO products to members.
Requirements
- Hold a Bachelor’s degree in Business Administration, Customer Service, Communication, or a closely related field.
- Be familiar with CRM/call-centre systems and proficient in Microsoft Office applications.
- Possess at least 2 years of experience in a call centre, customer service, or frontline support role.
- Demonstrate strong communication, active listening, and problem-solving skills.
- Exhibit integrity and discretion when handling sensitive member information.
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How to Apply
Job Details
- Function
- Customer Service & Support
- Industry
- Banking, Finance & Insurance
- Type
- Full-time
- Location
- Nairobi
- Experience
- Mid Level
- Salary
- Open
- Posted
- Oct 14, 2026
- Views
- 26
- Deadline
- Oct 16, 2026