Unit Manager – Retail Business Healthcare Division – Coast Region

Madison Group Limited is a Kenyan financial services company founded in 1988, specializing in banking, financial services, and insurance.

Overall Responsibility: Responsible for meeting Retail Business and SMEs revenue targets, both new and renewal business from intermediaries and introducing the company’s product to intermediaries and partners.

1. Drive growth of the respective Business Unit by meeting the revenue targets for both new and renewal Retail business (SME and Family/Individual healthcare products)
2. Introducing the company’s products and services to new and existing intermediaries and recruitment of new intermediaries as per the set targets.
3. Establish and maintain strong business relationships with potential intermediaries and partner to promote growth of business and meet revenue targets.
4. Identify new opportunities for growth in SMEs and Individual/Family Healthcare Products in order to drive sales.
5. Coordinate the training of intermediaries on products and processes for the Retail Business.
6. Co-ordinate any marketing campaigns to prospective customers
7. Ensure achievement of customer expectations in liaison with the relevant sections of the business
8. Ensure compliance to all insurance regulations and company’s policies and procedures while distributing the company’s products and services
9. Ensure timely payment of premium in line with the company’s credit policy
10. Provide market feedback to the Healthcare Operations Departments to ensure quality service delivery and profitable growth.
11. Conduct regular market analysis to identify changing trends, competitive landscape, and opportunities for growth
12. Handle all queries and issues from intermediaries and clients regarding company products and processes.
13. Any other duties assigned by management from time to time

1. At least 2 years’ experience in insurance sales especially in healthcare.
2. Strong understanding of the healthcare insurance products and sales
3. Excellent communication, negotiation, and presentation skills
4. Strong interpersonal skills and ability to build and maintain relationships.
5. High level of motivation and a results-oriented mindset.
6. High level of integrity and ethical standards.
7. Customer Focus
8. Bachelor’s degree in Insurance, Marketing or a related field.
9. Certificate of Insurance (COP) or good progress in AIIK/ACII qualification
10. Bachelor’s Degree in a Business-related field
11. Post graduate diploma (AIIK, ACII or CIM)