Sales Transformation & Performance Officer

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi.

The Sales Transformation & Performance Officer, reporting to the Director, Special Projects, is responsible for leading the development, implementation, and continuous improvement of initiatives aimed at strengthening sales productivity, improving pipeline quality, enhancing sales execution, fostering accountability, and improving cross-functional effectiveness throughout the Group. This role involves translating strategic transformation objectives into practical sales operating disciplines, standards, routines, and interventions to boost execution and overall sales performance.

1. Assess and define standards for sales pipeline quality, developing processes for opportunity qualification and progression.
2. Monitor pipeline creation, movement, conversion, and leakage, identifying root causes of weaknesses and recommending interventions.
3. Define and document desired daily activities for sales roles, establishing minimum activity and productivity standards.
4. Develop mechanisms to monitor adherence to activity standards, diagnose productivity gaps, and coordinate improvement interventions.
5. Design and implement standard sales operating rhythms and performance review mechanisms.
6. Identify execution bottlenecks, develop corrective action plans, and drive implementation of sales improvement initiatives.
7. Define lead and lag indicators for sales performance, developing monitoring and accountability frameworks.
8. Track performance gaps, monitor resolution of prior-period issues, and establish escalation mechanisms for variances.
9. Collaborate with Sales, Finance, Operations, HR, IT/Digital, Marketing, and other leadership to identify and remove barriers affecting sales execution.
10. Facilitate cross-functional interventions and coordinate stakeholders for sales transformation initiatives.

1. Bachelor’s degree in Business, Commerce, Economics, Marketing, Finance, Operations, Actuarial Science, Engineering, or a related discipline.
2. 5–8 years of relevant experience, with significant exposure to sales, sales operations, business transformation, consulting, performance management, or commercial operations.
3. Demonstrated experience managing or coordinating cross-functional projects or programs.
4. Project management qualification (PMP, PRINCE2, Agile/Scrum) is strongly desirable.
5. Lean Six Sigma or similar process improvement certification is strongly desirable.
6. Experience in sales transformation, commercial excellence, or sales performance improvement is strongly desirable.
7. Experience working in a large, multi-branch, multi-business, or Group environment is strongly desirable.
8. Highly execution-oriented and results-focused with strong commercial and business acumen.
9. Strong project and program management capability.
10. Analytical, structured, and disciplined approach to problem-solving.
11. Comfortable challenging existing processes and ways of working constructively.
12. Strong stakeholder management and influencing skills.
13. Ability to facilitate cross-functional discussions and drive decisions into action.
14. Ability to influence without formal authority and engage with senior executives.
15. Strong root-cause analysis and problem-solving capability.
16. Persistent in driving implementation and closing performance gaps.