Logistics & Operations Assistant

A well-established reputable tour destination management company based in Nairobi, Kenya.

To support the smooth planning, coordination, and execution of tours by handling logistics, supplier coordination, and operational administration to ensure excellent guest experiences.

1. Assist in planning and organizing tour itineraries and daily operations
2. Coordinate transport arrangements (vehicles, drivers, transfers)
3. Confirm accommodation bookings and special requests with hotels/lodges
4. Ensure all logistics align with confirmed itineraries
5. Ensure all clients are briefed on arrival and debriefed on departure.
6. Ensure all cars and guides are compliant as per the company SOPs
7. Ensure there is always water in the cars as required
8. Ensure the cars and the guides are clean, and the guides are fully in company uniforms
9. Ensure the airport reps are always in the airport for all arrivals
10. Ensure all cars on our assignments are fully branded with our stickers and meet other company requirements
11. Ensure Hotel/arrivals check-ins for guests are smooth.
12. Work closely with the tour consultants to prepare and deliver gift hampers, safari documents etc,.
13. Provide real-time support for ongoing tours
14. Handle last-minute changes, emergencies, or disruptions
15. Coordinate with guides and drivers to ensure smooth service delivery
16. Assist in preparing operational reports
17. Ensure compliance with company policies and safety standards
18. Monitor service quality and report inconsistencies

1. Diploma or Degree in Tourism, Hospitality, Logistics, or related field
2. At least 3 years’ experience in a tour company or DMC as a logistics/transport coordinator
3. Knowledge of travel operations and destination logistics
4. Proficiency in Microsoft Office and PMS in a Tour Company
5. Strong organizational and multitasking skills
6. Excellent communication and interpersonal skills