Senior Regional Manager-Chief of Staff & Product Lead

Mercy Corps is committed to supporting efforts toward accountability, specifically to program participants, community partners, and other stakeholders, adhering to international standards guiding relief and development work. They actively engage communities as equal partners in project design, monitoring, and evaluation.

The Senior Regional Manager: Chief of Staff & Product Lead plays a key executive-level role on the Jobtech Alliance program. Operating as part of the ‘Office of the Program Directors’ across Mercy Corps and BFA Global, ensuring that tactics align to strategy, that priorities remain priorities, and that the organization has the product and systems to ensure effective delivery at speed and scale. The Jobtech Alliance seeks to utilize technology to deliver best-in-class ecosystem services and start-up acceleration, and this role ensures that we are set-up with the internal- and external-facing products to make this a reality.

1. Play a key role within executive function in strategy development across the board
2. Lead coordination of quarterly OKR design, management and review, and the accountability metronome
3. Ensure regular communication of decisions, cross-departmental coordination, and close engagement with department leads
4. Design performance management systems and oversee execution
5. Champion organizational culture and team satisfaction
6. Support team structure and hiring decisions
7. Support systems development for the Jobtech Alliance in integration with Mercy Corps procurement/finance systems to maximise efficiency and speed
8. Lead the development and maintenance of a sector-leading Jobtech Alliance’s Ecosystem Intelligence system. The product should (1) Drive quality of engagement with the ecosystem (2) Automate and improve internal processes and cross-lane collaboration; and (3) Function as an intelligence and decision-making engine for overall management and individual team members
9. Collaborate with departments, including Venture Support team hosted at BFA, to identify specs
10. Lead ongoing website updates to improve ecosystem engagement and outcomes
11. Identify preferred technical maintenance model and manage contractors
12. Lead on other major priorities for the ‘Office of the Program Directors’, including market expansion, new opportunities, or support to specific teams that require it.
13. Lead the Ecosystem Function for at least 6 months, to ensure (i) Seamless integration of Ecosystem Intelligence stack (ii) Clarified roles and responsibilities between team members (iii) A clear plan for Phase
14. Organizational Learning: Until Research & Learning Director is onboarded, manage calendar of monthly Learning Flywheel sessions, including working with team members to identify themes, and to ensure that sessions are effectively prepared by contacts. Ensure wiring between the organization, ongoing harvesting of insights, and a learning culture.

1. A minimum of 10 years experience that combines work organizational management, and product
2. A track record of building product and systems, diving into the depth of not just technological problems but team dynamics
3. Experience as a Chief of Staff, supporting executive responsibilities across an organization
4. A culture king/queen, who is passionate about people and driving organizational and team performance through culture
5. Outstanding analytical capacity, with capacity to bring clarity for others and make quick decisions.
6. Excellent EQ and communication skills, with capacity to work collaboratively with partners.
7. Experience working in or with startups is a strong plus.