Shop Manager

Techzone is a leading online retailer in Kenya, specializing in premium smartphones, Android tablets, and various tech accessories. The company is dedicated to providing cutting-edge technology, focusing on quality, affordability, and exceptional customer service to empower individuals and businesses.

This role involves comprehensive management of the Techzone retail outlet, focusing on achieving sales targets, optimizing operational efficiency, and delivering a superior customer experience. The manager will be responsible for leading and developing the sales team, meticulously managing stock, and ensuring all store activities align with Techzone's brand values and operational policies.

1. Achieve daily, weekly, and monthly sales targets for phones and accessories.
2. Monitor sales performance and submit regular sales reports.
3. Supervise sales attendants and support staff, ensuring high performance and adherence to company standards.
4. Set daily targets for staff and conduct morning briefings.
5. Monitor staff discipline, punctuality, grooming, and professionalism.
6. Ensure customers receive friendly, knowledgeable, and professional service.
7. Promptly handle and resolve escalated customer complaints.
8. Maintain a clean, organized, and attractive shop environment.
9. Receive, verify, and accurately record all incoming stock.
10. Ensure proper storage and display of all inventory.
11. Conduct daily spot checks and regular full stock counts.
12. Reconcile physical stock with system records and report discrepancies immediately.
13. Ensure compliance with all company policies, procedures, and standard operating procedures (SOPs).
14. Coordinate with the head office regarding supplies, maintenance, and other operational needs.
15. Manage the shop's social media presence, including editing and posting content.

1. Diploma or Degree in Business, Sales, Management, or a related field.
2. Minimum of 2–3 years of experience in retail management, preferably within the electronics or phone retail sector.
3. Proven strong background in sales and customer service.
4. Demonstrated experience in managing a team and handling stock.
5. Strong leadership and people-management skills.
6. Excellent communication and negotiation abilities.
7. High level of integrity and meticulous attention to detail.
8. Good understanding of smartphones, gadgets, and accessories.
9. Basic computer skills, including proficiency with POS systems, Excel, and inventory management systems.
10. Ability to consistently meet targets.
11. Proficiency in customer service and selling techniques.
12. Familiarity with POS systems and various payment methods.