Relationship Manager for Alternative Channel

Old Mutual is a financial services group that offers insurance products and services, focusing on developing business relationships with aggregators, SACCOs, MFIs, and co-operative societies.

The Relationship Manager for Alternative Channel will be responsible for developing, managing, and growing business relationships between Old Mutual and Aggregators, SACCO’s, MFIs and Co-operative societies. The role involves acquiring new partnerships, maintaining strong client relationships, and ensuring the successful implementation of insurance products tailored for the channels.

1. Identify, engage, and onboard distribution partners for insurance products
2. Develop and implement strategies to grow insurance penetration within the SACCO & MFI sector
3. Present and pitch insurance solutions to SACCO and MFI decision-makers
4. Meet and exceed sales and revenue targets from the assigned sector
5. Build and maintain strong relationships with SACCO and MFI stakeholders, including CEOs, managers, and board members
6. Serve as the key point of contact, ensuring seamless communication between the insurance company and its SACCO/MFI partners
7. Collaborate with the product development team to design insurance solutions tailored to SACCO and MFI members’ needs
8. Gather market insights and feedback to refine and improve product offerings
9. Ensure that the company remains competitive by keeping up with industry trends in SACCOs, MFIs, and microinsurance
10. Organize training programs and workshops for SACCO and MFI staff to enhance their understanding of insurance products
11. Educate SACCO and MFI members on the benefits of insurance through awareness campaigns and financial literacy initiatives
12. Ensure all partnerships comply with regulatory and internal company policies
13. Work with internal teams to manage risks associated with insurance distribution through SACCOs and MFIs
14. Assist in claims processing and dispute resolution to enhance customer satisfaction
15. Monitor and report on key performance metrics, including sales performance, partnership engagement, and customer satisfaction
16. Prepare regular reports and presentations for management on the progress and challenges within the SACCO/MFI segment

1. Strong negotiation and persuasion skills
2. Excellent communication and interpersonal skills
3. Ability to analyze data and market trends to drive business growth
4. Customer-centric approach with problem-solving capabilities
5. Ability to work independently and manage multiple stakeholders
6. 10 years of experience in the Insurance Industry, out of which a minimum of 5 years in business development
7. Strong understanding of microinsurance, SACCO/MFI operations, and financial inclusion strategies
8. Proven track record in meeting sales targets and managing strategic partnerships
9. Experience in insurance digital sales is an added advantage
10. Bachelor’s Degree in Arts, Commerce/business Administration
11. International Diploma in Insurance
12. Entrepreneurial mindset with the ability to identify and seize opportunities
13. Strong analytical skills to assess partnership potential and performance
14. High emotional intelligence and ability to navigate complex relationships
15. Experience in insurance digital sales and partnerships is highly desirable