Executive Housekeeper

MGallery is a collection of unique hotels dedicated to creating distinct hospitality experiences, weaving together stories, culture, and local essence since 2008.

The Executive Housekeeper will be responsible for overseeing and optimizing all housekeeping operations to maintain consistent cleanliness and hygiene standards throughout the facility. This includes leading, supervising, and motivating the housekeeping team through coaching, training, and performance feedback, as well as planning work schedules and staff assignments to maximize productivity. The role also involves promptly responding to guest requests, implementing company policies and health and safety protocols, and conducting regular quality inspections. Furthermore, the Executive Housekeeper will manage departmental budgets, control costs, maintain accurate records, collaborate with other departments, and recommend improvements to enhance operational efficiency and standards.

1. Oversee and optimize housekeeping operations to ensure consistent cleanliness and hygiene standards across all facility areas.
2. Lead, supervise, and motivate the housekeeping team, providing coaching, training, and performance feedback to foster professional development and high morale.
3. Plan and organize work schedules, staff assignments, and vacation planning to maximize productivity and resource allocation.
4. Respond promptly and efficiently to guest requests and requirements, ensuring exceptional customer satisfaction and service delivery.
5. Implement and enforce company policies, standard operating procedures, and health and safety protocols across all departmental activities.
6. Conduct regular quality inspections and audits to maintain compliance with organizational standards and identify areas for improvement.
7. Manage housekeeping budgets, control costs, and recommend process improvements to enhance operational efficiency and departmental productivity.
8. Maintain accurate documentation, records, and reports related to staff performance, inventory, and departmental operations.
9. Collaborate with other departments to address guest concerns and coordinate special requests or events.
10. Identify and recommend changes in methods, equipment, staffing, or procedures to improve departmental standards and overall performance.
11. Escalate critical matters affecting organizational interests to management with transparency and professionalism.

1. Essential previous experience in a similar Housekeeping management role.
2. Proven experience in the luxury market, specifically with 5-star hotel experience.
3. Strong operational background with experience in implementing and managing brand standards.
4. Experience in coaching and developing a professional management team.
5. Sound knowledge of Opera and Microsoft applications.
6. Proven experience with cost control, including payroll, expenses, and forecasting.
7. Well-groomed and articulate in communication.
8. Fluent written and spoken English.
9. Excellent time management, organizational skills, and ability to work autonomously.