Direct Sales Agent

HCS Affiliates Group is a human resources and management consultancy organization headquartered in Nairobi, Kenya, offering a one-stop solution for various HR needs.

The Direct Sales Agent will be responsible for professionally marketing and selling the company's telecommunications products and services to customers. This role requires strict adherence to financial controls, processes, and policies governing retail operations.

1. Achieve sales targets for airtime, customer acquisitions, and devices.
2. Monitor Telkom's inventory and consignment stock to ensure accurate daily balances of movements and physical stock.
3. Manage daily cash floats and reconcile daily sales.
4. Contribute to and implement strategies aimed at improving customer experience to boost sales.
5. Provide technical support to customers, particularly regarding data device configuration.

1. Hold a Diploma or Bachelor’s Degree in Business, Marketing, or a related field.
2. Possess at least 1 year of experience in sales.
3. Demonstrate strong marketing skills and product knowledge.
4. Proficient in upselling and cross-selling techniques.
5. Be solution-oriented with excellent customer relationship management abilities.
6. Exhibit customer focus, networking, and partnership-building skills.
7. Capable of influencing and negotiating effectively.
8. Possess analytical thinking, strategic orientation, and business acumen.
9. Driven by results and committed to personal and professional development.