Senior Operations Manager

CDL Human Resource, founded in 2003 by Lucy Mmari, is a human resources management firm with expertise in logistics.

The Senior Operations Manager is responsible for providing comprehensive strategic oversight, coordination, and performance management across multiple operational areas. These areas include housekeeping, transportation, unit operations, repairs and maintenance, and general office operations. The role involves translating company objectives into actionable operational priorities, ensuring adherence to budget constraints, enforcing quality standards, and facilitating seamless coordination among different departments.

1. Provide management oversight and direction to departmental managers, supervisors, and team leads.
2. Regularly review operational performance, holding leads accountable for results, corrective actions, and timely issue resolution.
3. Identify recurring operational failures, determine root causes, and implement sustainable process improvements.
4. Oversee the Housekeeping Manager to ensure SOP compliance, hygiene standards, inspection pass rates, inventory control, and timely unit readiness.
5. Oversee daily transport management, route scheduling, fuel efficiency, vehicle licensing/insurance, routine maintenance, and safety compliance.
6. Ensure high presentation standards across all units, manage check-in/check-out readiness, defect resolution, unit onboarding, and offboarding workflows.
7. Manage maintenance workflows, preventive maintenance schedules, vendor contracts, quality checks on repairs, and emergency issue escalation.
8. Provide administrative oversight to ensure a secure, well-supplied, and functional workplace.
9. Prepare weekly departmental performance, unit-readiness, incidents, and priority action updates.
10. Conduct monthly operating-cost, maintenance, transport, inventory, and service-quality reviews.
11. Provide quarterly operational improvement, staffing, and resource-planning recommendations.

1. Possess a Diploma or Bachelor’s degree in Operations, Hospitality, Facilities Management, Business Administration, or a related field.
2. Have at least 4 years of operational experience, including 2 years in a management role, with a preference for hospitality, serviced-apartment, property, or facilities experience.
3. Demonstrate working knowledge of housekeeping, maintenance, transport, procurement, budgets, reporting, and operational cost drivers.
4. Exhibit proven ability to lead departmental teams, manage vendors, and resolve cross-functional operational issues.