Receptionist

The successful candidate will be responsible for creating a professional and welcoming front-office environment for patients, visitors, and staff. Key duties include efficiently managing reception tasks, coordinating appointments, handling inquiries, and providing essential administrative support within the facility. This position is crucial for ensuring smooth operations and a positive experience for all individuals interacting with the facility's front desk.

1. Greet and professionally assist patients, visitors, and other guests upon their arrival.
2. Oversee the reception area, ensuring patients are promptly guided to the correct department or service.
3. Manage incoming calls, emails, and general inquiries, providing accurate information or forwarding them to the appropriate team.
4. Schedule, confirm, and reschedule patient appointments, maintaining an organized calendar.
5. Register patients and help collect and verify essential patient information according to facility procedures.
6. Keep accurate reception records, including visitor logs, appointment specifics, and administrative documents.
7. Facilitate communication among patients, medical teams, and administrative departments to ensure seamless service.
8. Manage patient traffic at the front desk and promptly report any delays, complaints, or service issues to the supervisor.
9. Receive and correctly distribute correspondence, deliveries, and documents within the facility.
10. Assist with billing, cashiering, or insurance processes as needed, while upholding patient confidentiality.
11. Ensure the reception area remains clean, organized, and professional.
12. Handle patient information and facility records with utmost discretion and confidentiality.
13. Provide general administrative support, including filing, photocopying, data entry, and preparing routine reports.
14. Adhere to facility policies, health and safety procedures, and standards for patient care and confidentiality.
15. Deliver a courteous and professional experience consistent with the facility's patient service standards.

1. Minimum of 2 years' experience in a receptionist, front-office, customer service, or administrative position.
2. Prior experience in a hospital, clinic, specialized medical facility, or other healthcare setting is beneficial.
3. Strong communication and interpersonal skills, coupled with a professional and approachable demeanor.
4. Excellent organizational skills and the capacity to manage multiple tasks in a fast-paced environment.
5. Proficiency in Microsoft Office and fundamental computer applications.
6. Demonstrated ability to handle confidential information discreetly.
7. Strong telephone etiquette and customer service abilities.
8. Capability to remain calm, patient, and professional when interacting with demanding or distressed clients.
9. Keen attention to detail and accuracy in managing records and information.