Partnerships Success Lead

Turaco is a company that focuses on building and nurturing partnerships, particularly within the financial inclusion and insurance sectors in Kenya, to deliver value to its collaborators.

This position involves overseeing Turaco's partnerships in Kenya, with a primary focus on cultivating strong relationships, maintaining efficient operations, upholding process integrity, and ensuring outstanding partner communications. The goal is to guarantee that every partner experiences significant value from their collaboration with Turaco. This role is ideal for an individual who excels at fostering trust, resolving challenges, and achieving mutually beneficial outcomes.

1. Build and maintain strong, trusted relationships with partners at all organizational levels, from executives to field teams.
2. Act as the main point of contact between Turaco and its partners, ensuring transparent and consistent communication.
3. Develop internal champions within partner organizations who understand and advocate for Turaco's products and partnerships.
4. Conduct regular check-ins, field visits, and performance reviews to identify growth opportunities.
5. Drive partner growth, including customer adoption, product uptake, and Gross Written Premium (GWP) performance.
6. Coordinate successful partnership launches and product rollouts, ensuring prompt resolution of partner issues through internal collaboration.
7. Collaborate with Marketing and Commercial teams to plan and execute partner activations that boost awareness, adoption, and customer engagement.
8. Maintain visibility within partner branches and field operations, building relationships beyond head office.
9. Identify training and product knowledge gaps, coordinating refresher sessions as needed.
10. Monitor month-on-month partner performance, identify declines in GWP or uptake, and develop recovery plans for underperforming partnerships.
11. Understand performance gaps against annual targets and identify upsell, cross-sell, and expansion opportunities.
12. Serve as a key contact for partners, underwriters, regulators, and industry groups in Kenya.
13. Lead market intelligence efforts, informing the Commercial team about competitors, pricing, product innovation, new entrants, legislative changes, and compliance.
14. Identify new partnership opportunities and share relevant market intelligence with the Business Development team.
15. Ensure timely invoicing and payment collection from partners, proactively managing and escalating any delays.
16. Represent Turaco professionally, enhancing its reputation as a responsive, innovative, and dependable partner in Kenya.
17. Ensure partners receive a consistent and high-quality experience across Turaco.
18. Work closely with various internal teams (Customer Experience, Claims, Operations, Finance, Technology, Product, Marketing) to quickly resolve partner issues.
19. Anticipate partner needs and potential problems, addressing them proactively.
20. Maintain clear communication, deliver on commitments, and continuously use partner feedback to improve products, processes, and services.
21. Contribute to a unified Revenue Centre where Business Development, Partnership Success, and Marketing share responsibility for new business acquisition, existing partnership growth, and enhancing partner and customer experience.

1. Uphold Turaco’s core values: Push Boundaries, Work with Excellence, and Profound Respect for the Individual.
2. Hold a Bachelor’s degree in Business, Economics, Finance, Business Administration, Operations Management, or a related field.
3. Possess 3–5 years of experience in B2B or Partnerships Management, particularly within financial services, such as Off-Grid Asset Finance companies, Micro-Finance Institutions (MFIs), tech-forward insurance companies, or high-growth asset finance startups.
4. Be fluent in English.
5. Demonstrate deep operational familiarity with financial inclusion, microfinance, agricultural networks, or mass-market fintech platforms.
6. Exhibit exceptional interpersonal and communication skills, capable of engaging effectively with C-suite executives and frontline teams.
7. Possess strong analytical and presentation abilities, comfortable with data-driven storytelling.
8. Be highly collaborative, empathetic, and adaptable to diverse teams and market environments.
9. Have experience in a similar country-level role, working closely with a central team to support account management.
10. Understand MFI and financial inclusion models, mobile money ecosystems, and asset financing in Kenya.
11. Possess a proven track record in process-driven operational control and account management roles.
12. Be a highly collaborative team leader who can champion culture and inspire others.