Tupande Zone Supervisor (Ntmaru and Oldanyati)

One Acre Fund is an agricultural organization founded in 2006, dedicated to supporting small-scale farmers. They provide agricultural inputs, training, and market access to improve farmer livelihoods and food security across various countries, including Kenya.

The Tupande Zone Supervisor position is for a dynamic leader possessing robust commercial and analytical capabilities. The primary objective is to significantly enhance sales performance, improve repayment rates, and ensure operational excellence within the assigned Tupande zones. A key focus of this role is to maximize the positive impact on farmers through effective leadership and strategic execution.

1. Achieve assigned targets for sales, repayment, customer engagement, impact, high-value crops, crop buying, trees, and poultry within the zone.
2. Lead weekly zonal team meetings to review results, address challenges, provide training, and develop clear weekly work plans for Tupande Agents and Duka Assistants, ensuring targets are understood and executed.
3. Regularly travel across assigned territories to monitor performance, farmer engagement, identify challenges, and coach staff to achieve individual and zone targets.
4. Support the recruitment, onboarding, training, and management of Tupande Agents, Duka Assistants, aggregation staff, and short-term contract staff, including setting expectations and addressing performance gaps.
5. Oversee Duka performance, ensuring Duka Assistants manage daily customer service, sales, stock, product display, data entry, and cash handling according to company procedures.
6. Regularly review Duka controls and records, investigate discrepancies, and ensure corrective actions are completed.
7. Provide temporary support or resolve issues in Duka or Buying Center operations when necessary.
8. Oversee all high-value crop activities in the zone, including farmer enrollment, planting, farm visits, crop monitoring, harvesting, quality checks, collection, and buying.
9. Oversee farmer training and crop buying activities, covering production and post-harvest practices, collection planning, staffing, weighing, handling, record-keeping, quality grading, and payment tracking, while resolving farmer concerns.
10. Oversee tree nursery and poultry brooding operations at the Stawi station, collaborating with the owner on production planning, seedling/chick care, inventory, quality, survival rates, and distribution readiness, ensuring prompt issue resolution.
11. Ensure Stawi Station records are complete and accurate, and that production, monitoring, and distribution schedules are maintained.
12. Support the planning and execution of local sales campaigns, farmer meetings, product demonstrations, marketing, and other sales-generating activities.
13. Collaborate closely with the Area Coordinator and other teams to resolve operational challenges and ensure a consistent farmer experience across the zone.
14. Maintain accurate records and submit complete, timely reports on zone performance, operations, risks, and support needs.
15. Ensure compliance with organizational policies and procedures, including customer protection, staff management, cash, inventory, data, organizational property, crop quality, and payments.

1. Hold a Diploma or higher qualification from a recognized institution.
2. Possess at least three years of experience in sales, agriculture, retail operations, customer service, or team supervision.
3. Be willing and able to travel regularly throughout the assigned zone and work closely with small-scale farmers.
4. Demonstrate proficiency in using computers, tablets, Google Workspace, and other required applications for the role.
5. Have experience managing a team and supporting individuals to achieve clear performance targets.
6. Be capable of interpreting sales, repayment, inventory, production, and crop buying information to guide team performance.
7. Ability to follow established work plans and procedures while maintaining a strong focus on achieving set targets.
8. Possess strong problem-solving and decision-making skills, including the ability to resolve or escalate issues promptly.
9. Exhibit excellent spoken and written communication skills, fluency in the relevant local language, and strong connections to the farming communities served.
10. Demonstrate strong organizational skills, meticulous record-keeping, and attention to detail.
11. Basic knowledge of agronomy is preferred.