Gateway Operations Manager

DHL Express is a global leader in logistics and express delivery, focusing on efficient, secure, and compliant handling of inbound and outbound shipments.

The Gateway Operations Manager is a key leadership role responsible for managing, coordinating, and optimizing all gateway operations to ensure efficiency, security, and compliance in handling inbound and outbound shipments. This position drives operational excellence, adherence to regulatory requirements, and alignment with DHL Express global standards while delivering superior service quality to customers. The role also ensures performance targets are met, cascades strategy to achieve DHL Group bottom line objectives, and provides coaching and career development opportunities for team members.

1. Oversee gateway activities including import/export clearance, bond store operations, and shipment processing. Ensure strict adherence to customs regulations, AVSEC standards, Air-side Ops, and health & safety protocols.
2. Drive achievement of KPIs such as TT Service Commitment (Route 96), DF Compliance, and Movement On-Time Performance. Oversee scorecards and implement continuous improvement.
3. Lead, coach, and develop staff. Provide mentorship, succession planning, and foster accountability.
4. Build partnerships with Customer Service, Commercial teams, airlines, customs authorities, and Ground Handling Agents.
5. Drive digitization, automation, and process optimization. Implement new SOPs and contracts.
6. Manage audits (Global SOP, CRISP, AVSEC, DG, SALT) and ensure corrective actions are executed promptly.

1. Leadership competencies: Accountability, Strategic Thinking, People Development, Adaptability, Collaboration, Customer-Centric Leadership, Resilience.
2. Proven experience supervising and motivating teams.
3. Strong understanding of DHL products and operations.
4. Excellent communication and interpersonal skills.
5. Ability to plan, organize, and control under pressure.
6. Minimum 5 years in management within express/logistics/aviation.
7. University degree in Business or Logistics (postgraduate preferred).
8. Certification in Aviation Security is an added advantage.