Senior System Analyst

Jubilee Insurance is an insurance company founded in 1937 and located in Nairobi, Kenya.

This role will involve gathering and analysing business requirements, designing system workflows, coding small-scale solutions, and supporting the implementation of system enhancements. The role demands strong technical expertise, including coding and scripting capabilities, as well as a keen understanding of business needs to bridge the gap between technical teams and business stakeholders.

1. Develop and refine system analysis methodologies to align with the organization’s strategic goals.
2. Research and recommend emerging technologies, focusing on software development frameworks and coding practices that can enhance business processes.
3. Provide actionable insights on system performance metrics and propose innovative solutions to improve efficiency.
4. Identify areas for automation and optimization within workflows, leveraging coding where necessary.
5. Conduct in-depth analysis of business processes to define system requirements and identify areas for improvement.
6. Collaborate with IT teams to design, test, and implement system solutions, ensuring alignment with business objectives.
7. Develop workflow diagrams and models to visualize and improve end-to-end system functionality.
8. Write, test, and deploy code or scripts for system enhancements, troubleshooting, and automation tasks.
9. Continuously monitor system performance and proactively address bugs or inefficiencies through updates or coding fixes.
10. Assist with system integrations and ensure smooth data exchange between platforms using APIs and other integration tools.
11. Prepare user manuals and technical documentation, including system workflows and coding references.
12. Facilitate training for end-users to ensure effective adoption of new systems or enhancements.
13. Ensure all systems and processes comply with data protection regulations, industry standards, and organizational policies.
14. Regularly review system policies to ensure they meet evolving legal and regulatory requirements.
15. Participate in internal audits to verify adherence to governance frameworks and identify areas for improvement.
16. Collaborate with compliance and risk teams to mitigate potential vulnerabilities in code or system design.
17. Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
18. Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
19. 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
20. Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
21. Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
22. Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

1. Coding Skills. Ability to write, test, and debug code for system enhancements and automation.
2. Analytical Expertise. Proficiency in breaking down complex problems and proposing data-driven solutions.
3. Business Acumen. Understanding of how technical systems impact business operations and outcomes.
4. Project Management. Skilled in managing time and resources to meet project deadlines.
5. Continuous Learning. Commitment to staying updated on evolving coding practices and system trends.
6. Bachelor’s or Master’s degree in Computer Science, Information Systems, Software Engineering, or a related field.
7. Certifications in programming and systems-related domains (e.g., OCP Java, Microsoft Azure, AWS, Agile certifications) will be an added advantage.
8. Experience with programming languages (Java, JavaScript, PL/SQL).
9. Familiarity with relational database management systems (e.g., SQL, PLSQL).
10. Knowledge of APIs and system integration techniques.
11. Hands-on experience in system workflow modelling tools and coding frameworks.
12. Minimum of 2-5 years of experience in system analysis or a related field.
13. Proven experience in coding and scripting for system enhancements and workflow automation.
14. Familiarity with system workflows and process optimization techniques.