Sales Account Manager

Villa Rosa Kempinski Nairobi is a luxury hotel founded in 2013, operating in the hospitality and tourism industry. It offers a range of services to its guests.

Responsible for achieving hotel targets by optimizing revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.

1. Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
2. Responsible for prospecting new accounts.
3. Conduct site inspections.
4. Adhere to the Corporate Standard Operating Procudures.
5. Follow up of tentative bookings in the assigned markets.
6. Detailed knowledge of competitor set.
7. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.
8. Responsible for timely contracting from the client base responsible for.
9. SMART contracting to ensure optimum yielding during annual rate negotiations.
10. Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
11. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.
12. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.
13. Execute sales actions within set cost budget structure.
14. Update OPERA contact database at all times.
15. Cross sell other Kempinski Hotels.
16. Understand, and follow the Company Sales Vision.
17. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.

1. Be a Kenyan citizen
2. University degree or diploma in a business-related field
3. Minimum two (2) year experience in a similar position, preferably in a 4/5 star hotel.
4. Ability to work and communicate in a multinational environment.
5. Computer literacy adapted to the field of Sales