Teller

The Teller serves as the primary point of contact for members, managing all cash transactions and ensuring adherence to SACCO policies and financial protocols. Key responsibilities include processing deposits, withdrawals, and other repayments accurately, while also upholding strict cash handling and security procedures. The role involves identifying opportunities to guide customers towards more efficient digital channels like mobile banking or ATMs. Tellers are also responsible for implementing and adopting all compliance, Anti-Money Laundering, and sanctions-related requirements within the branch, including customer due diligence. They must resolve customer complaints or escalate them to superiors, provide solutions in line with SACCO policy, and actively cross-sell SACCO products. Additionally, Tellers are expected to identify and report any suspicious transactions to protect the SACCO's assets.

1. Accurately receive and process deposits, withdrawals, and other repayments according to established procedures.
2. Adhere to all laid-down policies and procedures concerning cash handling, security, and locking away cash.
3. Identify opportunities to migrate customers to more appropriate and cost-effective channels such as mobile, internet, or ATM services.
4. Implement and adopt all Compliance, Anti-Money Laundering, and Sanctions requirements within the branch, including enhanced due diligence for customer onboarding and ongoing business.
5. Resolve customer complaints or direct them to a superior when necessary.
6. Seek and advise on possible solutions for customer concerns in line with SACCO policy.
7. Provide high-quality customer service and actively cross-sell SACCO products.
8. Identify and report suspicious transactions to safeguard SACCO funds.

1. Bachelor’s degree in Cooperative/Finance/Accounting or a related field, OR a Diploma in Management/Accounting/Finance & Banking or a relevant field.
2. Professional certification such as Certified Credit Professional or Certified Public Accountant is preferred.
3. Minimum of 3 years of relevant experience, preferably within a reputable financial institution.
4. KCSE minimum qualification of C Plain, with a C Plain in both English and Mathematics.
5. Must be above 24 years of age.
6. Possess excellent communication and interpersonal abilities.
7. Demonstrate a high level of integrity and attention to detail.
8. Ability to multitask effectively with close attention to detail.
9. Possess good interpersonal skills and sound judgment.
10. Must be a team player.
11. Self-driven and results-oriented.
12. Excellent organizational skills.