Training Delivery Coordinator

Trainingcred Institute provides research, training, and consultancy services to international development organizations. Its mission is to improve the impact and efficiency of social interventions through innovative solutions for sustainable outcomes, specializing in both online and in-person programs.

The Training Delivery Coordinator will be responsible for the successful planning and execution of professional training programs. This includes managing all operational aspects such as coordinating trainers, participants, venues, materials, schedules, assessments, certificates, and logistics. The coordinator will ensure that all training programs are professionally organized, delivered on time, and provide an excellent experience for both participants and clients.

1. Coordinate various training programs including classroom, virtual, customized, and corporate sessions.
2. Develop and maintain training delivery schedules and implementation checklists.
3. Confirm all training requirements before program commencement.
4. Liaise with internal teams regarding upcoming assignments, participant needs, and delivery readiness.
5. Track multiple training programs simultaneously to ensure all milestones are met.
6. Coordinate with assigned trainers and facilitators, confirming availability, schedules, and course requirements.
7. Ensure trainers receive necessary materials like course outlines, participant information, and venue details.
8. Follow up on trainer presentations, exercises, assessments, and case studies.
9. Escalate any trainer availability or delivery concerns promptly.
10. Support the coordination of replacement trainers when needed.
11. Communicate with participants, providing joining instructions, schedules, and venue information.
12. Maintain accurate participant lists and attendance records.
13. Respond to participant inquiries regarding training logistics.
14. Coordinate participant onboarding at the start of programs.
15. Ensure participant requirements are communicated to trainers and internal teams.
16. Arrange training venues, conference facilities, accommodation, transport, refreshments, and equipment.
17. Confirm venue bookings and training room setups.
18. Ensure classrooms are properly prepared with necessary resources like projectors, flipcharts, and internet.
19. Work with suppliers to ensure services are delivered as agreed.
20. Set up and coordinate virtual training sessions using platforms like Zoom or Microsoft Teams.
21. Share meeting links and joining instructions with trainers and participants.
22. Provide basic technical support to trainers and participants during virtual sessions.
23. Monitor attendance and participation in online programs.
24. Manage virtual learning materials and recordings.
25. Coordinate the preparation and distribution of participant training materials.
26. Ensure course materials are complete and available before training.
27. Maintain accurate training files and supporting documentation.
28. Coordinate printing or digital distribution of manuals, presentations, and assessments.
29. Ensure completion of participant registration forms, attendance sheets, and evaluation forms.
30. Coordinate pre-training, post-training assessments, quizzes, and participant feedback.
31. Ensure evaluation forms are completed at the end of programs.
32. Compile participant feedback and submit reports to internal teams.
33. Highlight significant participant concerns or positive feedback to management.
34. Coordinate the preparation and issuance of training certificates.
35. Verify participant names and attendance before issuing certificates.
36. Ensure certificates are issued within agreed timelines.
37. Maintain accurate certificate and training completion records.
38. Coordinate post-training communication with participants and clients.
39. Support the preparation of training completion reports.
40. Maintain professional communication with clients throughout the delivery process.
41. Understand and adhere to client expectations regarding logistics and delivery.
42. Provide timely updates on training arrangements.
43. Support the resolution of operational issues to prevent negative client experiences.
44. Escalate significant client concerns to the appropriate internal team.
45. Collaborate with Sales, Client Relations, Learning & Development, Finance, Marketing, and Trainer Management teams.
46. Participate in training handover meetings.
47. Ensure information from the sales team is accurately transferred for delivery.
48. Provide regular updates on program status.
49. Flag risks, delays, resource gaps, or operational issues early.

1. Hold a Bachelor's degree or diploma in Business Administration, Human Resource Management, Education, Training Management, Hospitality, Project Management, Operations, or a related field.
2. Possess 2–4 years of experience in training coordination, event coordination, learning and development, customer service, project coordination, administration, or operations.
3. Prior experience in a training company, consulting firm, conference facility, professional services organization, university, or corporate learning environment is advantageous.
4. Demonstrated experience coordinating multiple programs, events, or projects simultaneously is highly desirable.
5. Strong coordination and organizational skills.
6. Excellent attention to detail.
7. Strong verbal and written communication abilities.
8. Customer service orientation.
9. Effective time management and prioritization skills.
10. Proven problem-solving ability.
11. Capacity to manage multiple assignments concurrently.
12. Strong follow-up skills.
13. Professional stakeholder management.
14. Ability to work under pressure and meet deadlines.
15. Good proficiency in Microsoft Office or Google Workspace.
16. Familiarity with virtual learning platforms such as Zoom and Microsoft Teams.
17. Basic reporting and data management skills.
18. Highly organized and proactive.
19. Dependable and detail-oriented.
20. Professional in communication.
21. Comfortable interacting with trainers, participants, corporate clients, and service providers.
22. Able to anticipate and prevent problems affecting training delivery.
23. Calm and solution-oriented when plans change.
24. Strong commitment to completing tasks thoroughly.