Head of Collection & Recovery

Mwananchi Credit Limited is one of Kenya’s leading non-bank financial institutions, providing innovative and customer-focused financial solutions to individuals and businesses. The company is committed to driving financial inclusion through accessible credit products while maintaining strong governance, operational excellence, and exceptional customer service.

As part of its continued growth, Mwananchi Credit is seeking an experienced and strategic professional to join its leadership team as the Head of Collection & Recovery.

1. Develop and implement collection and recovery strategies aligned with organizational objectives.
2. Provide leadership in governance, risk management, and policy implementation within the collections function.
3. Oversee end-to-end collections operations to improve portfolio quality and recovery rates.
4. Manage recovery processes, including legal recovery initiatives where necessary.
5. Ensure compliance with regulatory requirements and industry best practices.
6. Promote fair customer treatment throughout the collections and recovery process.
7. Utilize analytics and performance data to improve operational efficiency and decision-making.
8. Lead, mentor, and develop collection and recovery teams to achieve business targets.

1. Bachelor’s degree in Finance, Commerce, Economics, Law, or a related field.
2. Master’s degree will be an added advantage.
3. Professional qualifications such as CPA (K), ACCA, CCP, or a recognized Credit Management certification.
4. Minimum of 10 years’ experience in banking or microfinance operations.
5. At least 5 years’ experience in senior management.
6. Strong expertise in collections, recoveries, credit management, legal recovery, and strategic leadership.