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Assistant Customer Experience Officer
Higher Education Loans Board (HELB)
Nairobi
Contract
Banking, Finance & Insurance
Customer Service & Support
Entry Level
Salary: Open / Negotiable
Posted 2 hours ago
Deadline: Sep 01, 2026About the Company
The Higher Education Loans Board (HELB) is a Kenyan State Corporation established to provide financing to Kenyan students pursuing higher education.
Job Description
The job holder will be responsible for ensuring effective delivery of quality customer service to walk-in customers at Huduma Centres, email and telephone call inquiries across the country while ensuring effective delivery of quality customer service across the Contact Centre customer service channels (Inbound calls, Outbound calls, Emails, web chats, website, and social media), across the country and from diaspora customers.
Key Responsibilities
- Handling walk ins, incoming & outgoing calls, emails and social media service related enquiries
- Ensuring all customer enquiries are accurately captured for closure and/or follow through
- Ensuring escalated customer enquiries are closed and the customer updated
- Disseminating the Board’s publicity updates in the event of any queries
- Managing the reception desks
- Guiding and directing customers
Requirements
- Diploma in Communication, Public Relations, Journalism, Marketing, Social Sciences or equivalent from a recognized institution
- Proficiency in Computer Skills
- Public Relations skills
- Good communication skills in both English and Kiswahili
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How to Apply
Job Details
- Function
- Customer Service & Support
- Industry
- Banking, Finance & Insurance
- Type
- Contract
- Location
- Nairobi
- Experience
- Entry Level
- Salary
- Open
- Posted
- Aug 13, 2026
- Views
- 7
- Deadline
- Sep 01, 2026