Program Manager

Population Services International (PSI) is an international non-profit organization dedicated to global health. Its Delivery team focuses on achieving operational and technical excellence across its worldwide network to deliver positive and scalable consumer-powered healthcare outcomes.

This Program Manager position at PSI involves overseeing the operational, technical, and programmatic excellence for a global project or a portfolio of country projects. The role requires providing comprehensive operational and project management support to ensure that program objectives are met with high standards of quality, timeliness, and compliance with donor requirements. The manager will collaborate with network members, country project teams, technical and service departments, and subcontractors. Key aspects include managing the programmatic and financial health and technical quality of complex portfolios, offering specialized subject matter expertise in program management, and supporting leadership with donor relations. Additionally, the role contributes to broader departmental and organizational initiatives, including the development of technical documents and presentations for both internal and external audiences.

1. Monitor and ensure the smooth operational and programmatic implementation and technical quality of assigned global projects or country programs, including tracking work plans, deliverables, and subaward management in collaboration with various teams and departments.
2. Provide financial management support to departmental and country project teams, which includes preparing and tracking project, country, and team budgets, monitoring project spend, and reviewing financial reports.
3. Assist or lead new business development efforts, contributing to strategy, cost proposals, and technical proposals.
4. Lead the recruitment, training, and ongoing performance management of staff.
5. Deliver specialized training in project and program management best practices and contribute to departmental/organizational initiatives, such as reviewing and developing program and project management Standard Operating Procedures (SOPs) and overseeing related knowledge management.
6. Uphold PSI’s core values: Measurement, Pragmatism, Honesty, Trust, Collaboration, and Commitment.
7. Travel internationally between 10-25% of the time.

1. Bachelor’s Degree in a relevant field; a Master’s Degree is preferred.
2. At least 7 years of related professional experience; an equivalent combination of education and experience may be considered.
3. Minimum of 1 year of supervisory experience is preferred.
4. Demonstrated knowledge of international development, international donor priorities (e.g., FCDO, GAVI, Gates, World Bank, Dutch, UN agencies, corporate and foundation donors), and/or health areas is required.
5. Excellent written, verbal, and cross-cultural communication skills, with relevant language skills for the country and program portfolio; French is preferred but not mandatory.
6. Strong, proven proficiency in Excel, budget management, and monitoring, along with robust financial acumen.
7. Excellent analytical and problem-solving abilities.
8. Strong project and staff management skills.
9. Proven ability to work effectively in a multicultural environment.
10. Capacity to multitask and perform efficiently in a fast-paced team setting.
11. Ability to work effectively both independently and within diverse teams and contexts.
12. Highly organized, diligent, reliable, and a self-starter.
13. Capability to train a diverse range of staff in program management skills and tasks.
14. Ability to revise and improve processes to enhance efficiency.