ICT Administrator

Kenchic PLC, established in 1984 and based in Nairobi, Kenya, is a leading agribusiness company specializing in agriculture and related sectors.

The ICT Administrator at Kenchic PLC's Thika Processing Plant is responsible for managing and maintaining the entire information and communication technology environment. This encompasses overseeing network infrastructure, delivering extensive end-user support, administering critical production systems and business applications such as Microsoft Dynamics 365 Business Central, and upholding robust ICT security and compliance standards. The position also requires coordinating with external vendors for operational systems and proactively identifying opportunities to enhance operational efficiency through technological advancements. The primary objective is to ensure seamless, secure, and efficient ICT operations that are vital for the plant's production and overall business functions.

1. Maintain and support LAN, WAN, Wi-Fi, and internet connectivity across the processing plant.
2. Monitor and troubleshoot network equipment, including switches, firewalls, and other ICT infrastructure components.
3. Support server infrastructure, backup systems, and disaster recovery processes.
4. Ensure the availability, performance, and security of all ICT systems.
5. Provide first and second-line technical support to users throughout the plant.
6. Install, configure, maintain, and troubleshoot computers, printers, scanners, mobile devices, and related equipment.
7. Manage user accounts, access permissions, and Microsoft 365 services.
8. Maintain accurate ICT asset inventories, technical documentation, and support records.
9. Escalate complex technical issues and coordinate resolution efforts with the Group ICT team and external vendors.
10. Offer technical support for ERP systems, specifically Microsoft Dynamics 365 Business Central.
11. Support ICT systems integrated with production operations, such as weighing scales, barcode scanners, labeling systems, and other production-related technologies.
12. Collaborate closely with production, engineering, quality assurance, and operations teams to resolve ICT-related disruptions.
13. Support the implementation, testing, and rollout of new systems, applications, and technology improvements.
14. Liaise with application vendors to troubleshoot integration and system performance issues.
15. Implement and monitor ICT security policies, endpoint protection, and access controls.
16. Support cybersecurity awareness initiatives, patch management, and vulnerability remediation efforts.
17. Monitor backup processes and assist with system recovery and business continuity activities.
18. Ensure adherence to company ICT policies, data protection requirements, and established procedures.
19. Support and maintain CCTV, biometric access control, attendance systems, and IP telephony.
20. Coordinate ICT maintenance, repairs, and installations with approved service providers.
21. Monitor ICT service performance and ensure timely resolution of incidents.
22. Identify opportunities to enhance operational efficiency through technology and automation.

1. Hold a Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a closely related field.
2. Possess a minimum of 5 years of relevant hands-on experience in ICT support and infrastructure administration.
3. Demonstrated experience supporting ICT operations within a manufacturing, processing, or industrial environment is a significant advantage.
4. Have practical knowledge of networking principles, Windows operating systems, server administration, and general ICT troubleshooting techniques.
5. Experience administering Microsoft 365, Active Directory, and managing user access.
6. Familiarity with ERP systems, preferably Microsoft Dynamics NAV or Dynamics 365 Business Central.
7. Experience supporting production-related systems such as weighing scales, barcode scanners, label printers, and industrial system integrations is an added advantage.
8. Relevant professional certifications from vendors like Microsoft, CompTIA, Cisco, or Fortinet will be considered advantageous.