RELATIONSHIP MANAGER – YOUTH & MDOSI JUNIOR BANKING

The Youth & Children Relationship Manager is responsible for acquiring, growing, and managing the Bank’s youth and children customer segments. The role focuses on deepening financial inclusion, driving early-life customer onboarding, and building long-term brand affinity among young customers, parents, schools, and youthfocused institutions. The position ensures seamless end-to-end customer experience across the youth and children ecosystem — including schools, parents, guardians, youth groups, academies, and partner organizations — while aligning with the Bank’s enterprise growth strategy across retail, digital, and MSME segments.

Business Development & Revenue Growth:

• Grow the Bank’s market share within the youth and children ecosystem, including schools, parents, students, youth groups, academies, NGOs, and children-focused institutions.

• Lead acquisition initiatives for children and teen accounts, youth savings, digital banking adoption, and early financial education programs.

• Drive cross-selling opportunities across retail banking solutions for parents, guardians, school administrators, and youth entrepreneurs.

• Build sustainable relationships with key stakeholders including school heads, education bodies, churches, youth leaders, development partners, and community-based organizations.

• Support branches and regions in executing youth-focused campaigns, partnerships, and onboarding activities.

• Champion customer experience for the youth and children segment, ensuring smooth onboarding, activation, and usage of digital channels.

• Represent the department in relevant internal and external forums for youth and children. Operational Excellence & Controls • Ensure adherence to the Bank’s Audit, Risk, and Compliance policies.

• Support regulatory compliance across youth and children onboarding processes.

• Identify and escalate operational, customer, or reputational risks through approved channels.

• Contribute to achieving acceptable rating in all audit reviews. Innovations & Customer experience

• Collaborate with product and digital teams to design a competitive Customer Value Proposition (CVP) for children, teens, and youth.

• Enhance customer journeys and segment-specific touchpoints to improve engagement and retention. HR Department Doc. • Develop and execute youth and children engagement programs, including financial literacy clubs, school outreach, parent forums, and youth empowerment workshops.

• Provide market intelligence and feedback to support product innovation and continuous service improvement.

• Train branch teams on youth and children propositions to ensure consistent market delivery.

• Leverage data and insights to improve customer journeys and refine segment strategies. Any other official duty that may be allocated by management from time to time

• Education: Bachelor’s degree in finance, Banking, Business Administration, Economics, social sciences or related field. MBA or equivalent postgraduate qualification is an added advantage.

• Professional Qualifications: CPA, ACCA, CFA, or other relevant banking/finance certifications.

• Minimum 5-7 years in banking or financial services, with at least 3 years in relationship management for youth and children clients, MSMEs, or retail banking.

• Proven track record in portfolio growth, client acquisition, and relationship management.

• Experience in digital banking adoption, youth and children focused financial solutions is desirable.

Technical Competencies:

• Knowledge of youth and children banking products and financial literacy programs.

• Understanding of youth market ecosystems, including schools and youth-focused institutions.

• Familiarity with digital banking channels commonly used by youth.

• Strong business development and relationship management skills.

• Ability to plan and execute youth outreach and engagement activities.

• Analytical skills to track youth portfolio growth and segment performance.

• Basic understanding of compliance requirements for onboarding minors.

Behavioral Competencies:

• Results-oriented and target-driven

• Excellent interpersonal, communication, and negotiation skills

• Customer-centric with strong advisory capability

• Strategic thinking and problem-solving skills

• Leadership and mentoring abilities

• Adaptable, innovative, and resilient in a high-growth, transforming environment