Events Registration Coordinator

CBRE Excellerate supports occupier and investor clients of all sizes by providing facilities management, project management, advisory, and transaction services.

The Events Registration Coordinator will be responsible for overseeing registration operations across various events, including managing attendee registration, housing, travel logistics, data reporting, and onsite execution. This position requires developing and managing registration timelines, maintaining accurate data in relevant systems, and supporting attendee communications. The coordinator will proactively identify potential risks and collaborate closely with client teams to ensure seamless event execution. The role serves as a knowledgeable resource on registration processes, systems, timelines, and best practices, contributing to continuous process improvement. The position is based onsite at the Client Regional Office in Nairobi, Kenya, and requires flexibility for occasional early morning or evening meetings to support global time zones. The coordinator will also provide support to Africa Event Coordinators during quieter periods, assisting with local office and offsite event logistics, planning, setup, and onsite execution.

1. Maintain regular attendance and responsiveness during working hours, communicating any barriers to service delivery.
2. Demonstrate flexibility for meetings and collaboration across global time zones, including occasional early morning or evening meetings.
3. Adhere to established policies and procedures regarding appearance, timeliness, safety, confidentiality, and client standards.
4. Complete assigned work accurately and in a customer-focused manner, meeting Service Level Agreements (SLAs).
5. Maintain clear communication with management and client teams, proactively raising issues or risks.
6. Participate in department meetings and training, sharing experiences and solutions.
7. Maintain working knowledge of operating procedures, resources, systems, and company operations.
8. Utilize Excel, Word, CVENT, Event Management System software, Concur, and SAP for data management, reporting, and expense allocation.
9. Oversee regional registration and travel processes in coordination with client Event Team leads.
10. Build and maintain effective working relationships with internal stakeholders, clients, vendors, and cross-functional teams.
11. Develop and manage registration timelines, organizational documents, and deliverables in partnership with event management and client teams.
12. Demonstrate expertise in registration workstreams and associated systems, including attendee registration, housing management, travel coordination, website administration, reporting, and onsite operations.
13. Coordinate registration website content, functionality, and timelines across multiple projects simultaneously.
14. Proactively pre-plan and manage the onsite execution of large registration operations, including technical requirements, staffing, badge printing, and distribution.
15. Identify and communicate changes in event scope, timelines, requirements, and potential risks, escalating issues as needed.
16. Ensure the accuracy and integrity of event data across registration and event management systems.
17. Serve as a primary point of contact for internal teams, clients, and external partners on registration requirements, providing status updates and reports.
18. Support international meetings through clear, concise communication, understanding international event terminology and logistics.
19. Respond to attendee inquiries and concerns via email professionally.
20. Provide detailed information to attendees about event schedules, activities, and logistics.
21. Assist attendees with registration, housing, and travel-related inquiries via email.
22. Address attendee complaints or issues with empathy and a problem-solving mindset.
23. Stay informed about event updates and announcements to provide current information to attendees.

1. Bachelor’s degree from a four-year college or university is preferred.
2. Excellent written communication skills with strong grammar, spelling, and punctuation.
3. Previous experience in a customer service or email support role is preferred.
4. Ability to efficiently manage multiple email inquiries simultaneously while maintaining attention to detail.
5. Demonstrated ability to communicate professionally and effectively in written and verbal interactions with attendees, clients, vendors, and internal stakeholders, including managing difficult conversations constructively.
6. Empathetic and patient demeanor focused on providing exceptional attendee experiences.
7. Proficiency in using email management tools and customer service software.
8. Strong problem-solving skills and the ability to think critically under pressure.
9. Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
10. Previous experience in event management, registration, hospitality, or a related field is a plus.
11. Must demonstrate personal and professional integrity, commitment to excellence, and high standards.
12. Self-directed and deadline-driven, with the ability to make sound decisions while managing priorities and projects in a dynamic environment.
13. Ability to work on complex projects with general direction and minimal guidance, both independently and as part of cross-functional teams.
14. Proficiency in Microsoft Office suite programs (Outlook, Word, Excel, PowerPoint, OneNote, etc.) is required.
15. Ability to effectively prioritize workload on multiple projects and events simultaneously.
16. Ability to perform successfully in a high-stress, fast-paced environment.
17. Portray a professional presence through superior communication, presentation, promptness, and appearance.
18. Ability to learn new platforms quickly.