Credit Assistant

Sheria DT Sacco Society Limited is a financial institution seeking competent individuals with expertise in Credit Management.

Sheria DT Sacco Society Limited is seeking a competent Credit Assistant to join their team at the Head Office in Nairobi. This permanent and pensionable role, graded SG7, involves managing member credit applications, fostering member relationships, and overseeing the monitoring and recovery of loan accounts to ensure the SACCO's loan portfolio remains sound and performing. The position offers a basic salary range of KES 32,722.16 – 58,487.39, along with allowances for housing (KES 15,000) and commuting (KES 10,000), 30 annual leave days, and other benefits including medical cover, group life assurance, WIBA cover, and annual training.

1. Receive, verify, and analyze members’ loan applications against SACCO credit policy, eligibility criteria, and lending limits.
2. Advise members whose applications are declined, deferred, or approved for a lower amount, explaining reasons and required actions to qualify.
3. Accurately capture, process, and document loan applications from appraisal and recommendation through approval and disbursement within set turnaround times.
4. Ensure all loan securities, approvals, charges, recovery instructions, and supporting documents are complete, accurate, and properly perfected before finalization.
5. Monitor allocated loan accounts, aging debt, payroll deductions, bank standing orders, and direct payments to maintain a strong portfolio recovery position.
6. Follow up on arrears and defaulted accounts through member engagement, reminders, guarantor notices, restructuring, recovery agents, CRB listing, legal action, or security realization, as applicable.
7. Prepare and submit accurate reports on loan applications, approvals, pending or declined cases, arrears, recoveries, variances, and actions taken.
8. Liaise with the Loan Recoveries and Monitoring Officer to prepare statements for external parties, including lawyers, auctioneers, Credit Reference Bureaus, and debt collectors, when members fail to meet payment agreements or when no agreement can be reached.
9. Assess creditworthiness, repayment capacity, existing indebtedness, and applicable debt service limits.
10. Verify member deposits, guarantor eligibility, and loan security requirements.
11. Review CRB information where applicable and authorized.
12. Monitor arrears aging, non-performing loans, and early warning indicators.
13. Reconcile expected payroll deductions with actual loan repayments.
14. Escalate irregularities, suspected fraud, and emerging portfolio risks.
15. Perform any other duties as assigned.

1. Possess good communication skills, including the ability to communicate clearly in writing and verbally, draft letters, explain payment options to members, and use appropriate persuasion and negotiation techniques for debt recovery.
2. Demonstrate attention to detail, maintaining accurate and informative client records and adhering to SACCO procedures for assigned duties.
3. Exhibit data entry proficiency, accurately entering and updating information in digital systems.
4. Have good computer skills and the ability to work with relevant software applications.
5. Possess basic analytical skills to support credit appraisal, loan monitoring, and recovery activities.
6. Hold at least a Diploma in a business-related field, such as Business Management, Finance, Accounting, Credit Management, or Co-operative Management.
7. Be a holder of CPA Part II.
8. Achieved at least a C (plain) in Mathematics at KCSE.
9. Have at least 1–2 years of working experience in a financial institution or a related organization.
10. Professional qualifications will be considered an added advantage.